User guide

TALKSWITCH CONFIGURATION 91
1. Open the TalkSwitch configuration software.
2. Select Call Handling -> Telephone Lines.
3. Choose Line 1. Each additional incoming telephone line can be
configured in succession, following steps 5 and 6.
4. Select Business Hours.
5. From the drop-down menus, select Play auto attendant Switchboard and
immediately. This will pick up all incoming calls on Line 1 and play your
recorded greeting.
6. Repeat the same setting for each of your incoming telephone lines. Start
at step 4 and choose Line 2 and apply steps 5 and 6.
7. Save settings to the unit.
2.4.3.1 Incoming telephone line call handling options
The other configuration options are described below.
Ring Extensions only (no auto attendant is played)
If you don‘t want the auto attendant to answer calls on this incoming
telephone line, select this option. All the local extensions are set to ring
immediately during an inbound call by default. No call cascade actions
(i.e. voicemail) can be performed if you select this option.
Select the local extensions you would like to ring. If you require certain
extensions to ring in a sequence (i.e. one extension rings first, then
another one on the second ring), click the Adjust Sequence button to
configure.
Go to voice mailbox
If you do not want to use an auto attendant but want the call to go to a
voice mailbox, select the appropriate mailbox. The caller always hears one
more ring than the number of rings you select. TalkSwitch uses the first
ring to determine the ring type and to support Caller ID information.
If you call on any incoming telephone line, TalkSwitch answers after 15
rings with a generic auto attendant so that you can still access the
system to make configuration changes, change modes, access voicemail or
dial extensions.
Remember: Callers are only directed according to settings for an auto
attendant. Calls do not follow the call cascade settings of any of the local
extensions programmed to ring before the auto attendant answers.