User guide

88 TALKSWITCH USER GUIDE
If the caller selects 1, 2, 3, 4 or 5 then:
TalkSwitch can perform one of several actions in the table below at the
selected auto attendant.
perform no action If you don’t want to use a particular option, set it
to perform no action.
go to voice mailbox You can configure any single-digit option to send
a caller immediately to voicemail. Select the
appropriate mailbox.
go to local extension You can provide a single-digit option to ring a
particular extension.
go to remote ext. You can provide a single-digit option to ring a
particular remote extension.
go to VoIP location Select a VoIP location in the 250-299 range and
TalkSwitch will forward the call automatically to
the specified VoIP location.
go to ring group You can provide a single-digit option to ring an
extension ring group.
go to auto attendant TalkSwitch can direct callers to multiple levels of
auto attendants. For example, you might want to
use your main auto attendant to provide language
options like “press 1 for English, 2 for Spanish.”
In this example, you configure option 1 to go to
auto attendant 2 (English version) and option 2
to go to auto attendant 3 (Spanish version).
queue at ring group This directs calls to a group of extensions and
keeps callers on hold until a member of the ring
group is free to take the call.
play announcement You can set any unused voicemail to play
announcement only. Announcements are useful
for providing directions, business hours and/or
other information. Inform callers that they can
press to return to the auto attendant or you
can program a 0 option to route to any other
extension or greeting.
go to directory If you want to enable callers to locate employee
extension numbers by last name, select this
option.