Force5 ™ 2G, 3G, 4G Adjustable Five-Band Signal Booster Kit User Guide
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.
Table of Contents How It Works Package Contents Installation Overview Installing Your Hardware Finding the Strongest Signal Pg. 5 Pg. 6-7 Pg. 8 Pg. 9-15 Pg. 9 Installing the Outside Anntenna Pg. 10-11 Installing the Insides Anntenna Pg. 12-13 Installing Signal Booster Pg. 14-15 Configure Gain Setting Pg. 16-18 Troubleshooting Pg. 19 Specification Pg. 20 Kitting Information Pg.
Thank you for your purchase of SureCall’s Force5. The Force5 offers many of the benefits of DAS but at a fraction of the cost. Force5 was specifically designed to eliminate frustrations over dropped calls, limited range and slow data rates by amplifying incoming and outgoing cellular signals in homes and offices up to 25,000 square feet and up to 100 users. Force5 enhances 2G, 3G voice and 4G reception data for all major U.S. carriers.
How It Works SureCall’s Force5 is a high-quality bidirectional signal booster that enhances cellular signals to areas that are prone to weak cellular coverage. Force5 works with two or more antennas: • Up to four inside antennas that communicate with your cell phone. • An outside antenna that communicates with the cell tower. Signals sent from a cell tower are received by the outside antenna, amplified by the booster and then broadcast to your phone via the inside antenna.
Package Contents 1. Unpack all package contents. For missing or damaged items, contact your reseller. 2. Turn over the signal booster and record the model and serial number for reference: Serial #: Purchase Date: 3. Keep the carton and packing material to store the product in case you need to return it.
Package Contents Installation Overview Please determine which kit you have from the following list: Model Package Options SC-POLYO-72-OD-Kit 1 Outdoor Omni antenna, 1 interior dome antenna, 30’ and 75’ SC-400 coax cables SC-POLYO-72-YD-Kit 1 Outdoor Yagi antenna, 1 interior dome antenna, 30’ and 75’ SC-400 coax cables SC-POLYO-72-OP-Kit 1 Outdoor Omni antenna with 1 interior panel antenna, 30’ and 75’ SC-400 coax cables SC-POLYO-72-YP-Kit 1 Outdoor Yagi antenna with 1 interior panel antenna, 30’ a
Before You Install Step 1. Make sure you have positioned the booster close enough to an existing electrical outlet. Step 2. Make sure you have sufficient cable length between proposed outside antenna location and booster connector. Step 3 Make sure you have sufficient cable length between proposed inside antenna location and booster connector. Installation Overview Step 1. Find the outside area that has the strongest signal. (See page 9 for instructionif needed) Step 2.
Installing Your Hardware Step 1. Find the area with the Strongest Signal The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm. If your Force5 kit includes an outside omni antenna and you can only achieve cell phone reception of one bar or less, you may need a Force5 Yagi antenna which is capable of targeting carrier antenna towers that are up to 30 miles away. Call or email SureCall for assistance. Signal readings usually appear as a negative number (for example, -85).
Installing Your Hardware Step 2. Install the Outside Antenna 1. Outside Omni antennas receive and send signals in a 360º radius. Yagi or directional antennas work best when pointed in the direction of your cell phone carrier’s cell tower. Mount the outside antenna as high as possible. If you are installing a Yagi antenna set it up facing the cell tower in the area where you located the best signal source (see step 1 on the previous page). 2.
Installing Your Hardware Force5’s omni antenna comes with equipment for mounting on a vertical wall. For best results the antenna should be mounted in an upright position. Step 1: Unscrew antenna from L-mounting bracket on antenna base with hands, or wrench, if needed. Step 2: Using vertical plate of bracket, mark position of desired placement with pencil or marker. Step 3: Unscrew nut on end of stucco screw and remove it along with lock washer and regular washer.
Installing Your Hardware Step 3. Install the Inside Antenna Inside antennas come in omni-directional (dome) and flat panel versions. Antenna Separation Table Required Between Outside and Inside Antenna Amplifier gain n atio par e s a enn ant Min. separation (ad) 40dB 5-6’ 45dB 15-20’ 50dB 50’ 55dB 60’ 65dB 75-80’ 72dB 100’-110’ Note: A s you can see from the table above, acquiring the recommended inside and outside antenna separation optimizes coverage significantly.
Installing Your Hardware The SC-222W multi-band plastic antenna is an omni-directional interior antenna that gathers signals from all sides. Range of antenna is dependent on three factors: 1) physical obstructions, 2) power generated by booster and 3) reception from outside signal received and distributed by outside antenna. Besides the antenna itself, parts include mounting equipment for either a flat horizontal surface or a wall. It should be mounted in an upright position for best results.
Installing Your Hardware Step 4. Install the Signal Booster 1. Select a location for your booster close to a working AC outlet. Do not expose the signal booster to excessive heat, direct sunlight, moisture, and airtight enclosures. 2. Attach the supplied mounting kit to the booster using the supplied screws. Tighten the screws with a screwdriver until snug, then add a 1⁄4-to-1/2 turn. Do not over tighten. 3.
Installing your Hardware Booster Hardware The following image shows the key hardware components on the cellullar booster. Refer to this image as you install your Force5 kit components.
Installing Your Hardware Step 5. Configure Gain Settings Facing the front of your booster, find 9 banks of Dual In-line Package (DIP) switches. These switches allow manual dB gain attenuation for uplink and downlink channels. • Bank 1 controls AT&T communications with the cellular tower. • Bank 2 controls Verizon and AT&T amplification in the building. • Bank 3 controls Verizon communications with the cellular tower • Bank 4 controls Cellular communications with the cellular tower.
Installing your Hardware To Achieve... Set the DIP Switchs in the Same Bank as Follows... SW1 (1 dB) SW2 (2 dB) SW3 (4 dB) SW4 (8 dB) SW5 (16 dB) 0 DB OFF OFF OFF OFF OFF 1 DB ON OFF OFF OFF OFF 3 DB ON ON OFF OFF OFF 7 DB ON ON ON OFF OFF 15 DB ON ON ON ON OFF 21 DB ON OFF ON OFF ON 31 DB ON ON ON ON ON Note: As you see from the table above, attaining the recommended indoor and outdoor antenna separation optimizes coverage significantly.
Installing Your Hardware LED 4 5 6 Designation Description PCS 1900 Uplink and Downlink OFF = normal operation. ON = PCS downlink warning. Power off booster immediately. AWS 2100 Uplink and Downlink OFF = normal operation. ON = AWS uplink warning. Power off booster immediately. Power Green ON = booster receiving power. OFF = booster not receiving power Automatic Shutdown SureCall boosters that have automatic shutdown work in the following way: 1.
Troubleshooting In the event you encounter a problem, follow the suggestions below to resolve the issue. Problem Resolution Signal booster has no power Verify that the booster switch is turned on. Connect the power supply to an alternate power source. Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet. If the green POWER LED on the signal booster is OFF, return the power supply to SureCall. Contact tech support at 1-888- 365-6283 or support@surecall.
Specifications Problem Indicates an inactive band. Light is off while band is active. Yellow/Red Flashing LED Oscillation is detected. First try increasing the separation between the indoor and outdoor antennas. If this doesn’t eliminate oscillation, lower the dB gain in 5dB increments. Your signal booster has no power. 20 Resolution Solid Yellow LED Verify that the switch on the power supply is turned on and red LED is ON. Connect the power supply to an alternate power source.
Kitting Information Kitting Information Product Number Description Component Outside Antennas* Outside Cable Inside Antenna* Inside Cable Description Gain / Loss LTE-A (Verizon & ATT) 700 Mhz Cellular 800 MHz PCS 1900 MHz AWS ( T- Mobile) 1700 \ 2100 MHz SC-288W 3 dBi 3 dBi 4 dBi 4 dBi SC-230W-S 7.5 dBi 7.5 dBi 8 dBi 8 dBi SC-230W (Option) 10 dBi 10 dBi 11 dBi 11 dBi SC-400-75NN (75 Feet) -4.22dB –4.41dB –6.17dB –6.
Warranty Three-Year Product Warranty SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Warranty Limitations of Warranty, Damages and Liability: EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC.
This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.
