Specifications
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of
PROBLEM PROBABLE CAUSE REMEDY
a) D
ispensing unit unplugged
a) Reconnect dispensing unit.
1. Light Display
not lit. No Power b) No power from Main Board or from Power Switch
b) Check for loose wire to Main Board or to Power Switch.
c) Defective Bulb. c) Replace Bulb.
d) Loose Bulb in socket. d) Make sure bulb is seated properly in socket.
e) Defective Ballast. e) Replace Ballast.
2. No water when
a) Water supply OFF. a) Turn water ON.
Rinse Switch is
b)
Clogged inlet screen (Water Inlet Valve).
b) Disconnect water line and clean inlet screen.
ON. c) Inoperative Water Inlet Valve. c) Check connection, if needed replace Valve.
3. No product
a) No product in Hopper.
a) Add product.
when b) Auger not working. b) Engage Hopper/Nut to Motor Gear (see Ill. E).
c) Damaged, loose, or missing Agitator Gear. c) Replace Agitator Gear (see Ill. E).
d) Inoperative Auger Motor.
d) Check connections of Motor, if needed replace such components.
Dispense
Button
is pressed.
e) Hopper outlet clogged. e) Clean Hopper and check Cartridge Heater.
4. Water does not
a) Leaking Solenoid [Water Inlet Valve]. a) Clean/check fittings of Valve. Replace Valve if needed. See "Water Inlet Valve
shut off. Water b) Inoperative Switches on Touch Pad. Test"
keeps dispensing.
c) Inoperative Rinse Switch - Touch Pad b) Check Touch Pad connections. Replace Touch Pad if needed.
5. No water is going
a) Water Inlet Valve malfunction. a) Check Solenoid valve. Replace if necessary. See “Water Inlet Valve Test”
into tank at all.
b) Probe malfunction. b) Check Probe. Replace if necessary. See “Probe Test.”
6. Water will not
a) Water Level Probe malfunction.
a) Check Probe. Replace if necessary. See “Probe Test.”
Stop flowing into b) Solenoid (Water Inlet Valve) malfunction. b) Check Solenoid valve. Replace if necessary. See “Water Inlet Valve Test”
7. Water is not
a) Temperature setting is incorrect.
a) Set Temperature at 195
° F
–
See Programming Instructions
Heating up in the b) Loose connection to Heating element. b) Make sure all wires are tight.
Water tank. c) Heater is burned out or defective. c) Replace the Heater.
9. Water drips
from
a) Leaking Water Dispense Valve a) Replace Water Dispense (Dump) Valve
mixing chamber i) Too much water in tank. b) Dispense some water from tank.
c) Mixing Chamber clogged. c) Clean Mixing Chamber.
d) Water Valve blocked by scales. d) Replace or clean Valve seat.
a) Run out of hot water. a) Allow time for water in tank to heat after filling. 10. Cold Drink
b) Temperature setting is incorrect.
b) Set temperature at 195
° F
–
(See Programming Instructions)
c) Loose electrical connection c) Check all electrical connections for contact.
d) Bad Heating element or Heater is burned out. d) Replace Heater. (see Item 11 on Tank Ass’y Ill. H).
11. Drink too
strong.
a) Water flow too low a) Adjust water flow rate (see III. B)
strong
b) Product throw too high b) Adjust Gram Throw, (see Programming Instructions)
12. Drink too a) No product in hopper. a) Add product.
Weak. b) Product throw too low b) Adjust Gram Throw (see Programming Instructions)
c) Water flow too high. c) Adjust water flow rate (see Ill. B)
13. Drink not a) Whipper Blade missing. a) Replace Whipper Blade
whipped. b) Loose electrical connection to motor. b) Check electrical connections to motor.
c) Whipper Motor defective. c) Replace Whipper Motor.
14. Dispenser a) Touch Pad defective. a) Replace Touch Pad.
repeats cycle. b) Power [Dispense] Relay stuck. b) Replace Relay.
15. Noise coming a) Whipper blade not properly aligned or missing. a) Check blade alignment, if needed replace blade and mixing chamber.
from mixing
chamber
a) Hopper not properly engaged in back, or a) Check the mating between the auger motor’s gear 16. Grinding noise
coming from unit.
Hopper not seated properly. And hopper’s coupling/nut. Check also pin in base.
Pin must be dropped into hole in base.
17. Banging or
click
a) One or more Hoppers are empty or almost a) Fill Hoppers with product.
clicking noise empty.
coming from
hoppers
20