Operating instructions

“EVG Remote Support” Tool

2.3 Benefits

• Secure 256 bit AES encrypted connection

• No software installation needed (at customer site)

• Fast response time

• Remote failure diagnostics / troubleshooting

• Simple application

• Session initiated by customer

• Customer needs to approve every data transfer

2.4 Requirements

• Access to http://www.evgroup.com/en/onlinesupport

• Firewall Ports

 80

 443

 11438

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