User manual

Technical Information
Legend™ 1200E Spot User Manual 28 8/13/2009 10:57 AM
Returns
Procedure
The user must send the merchandise prepaid. CHAUVET will not issue call tags.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET will refuse any product returned without an RMA #.
Call CHAUVET and request an RMA # before shipping the fixture. Be prepared to
provide the model number, serial number and a brief description of the cause for
the return.
Be sure to pack the fixture properly. Any shipping damage resulting from
inadequate packaging is the customer’s responsibility. As a suggestion, the fixture
should be returned in the original flight case.
CHAUVET reserves the right to use its own discretion to repair or replace
returned product(s).
Once you are given an RMA #, please include the following information on a piece
of paper inside the flight case:
Your name
Your address
Your phone number
The RMA #
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper. Therefore, the
customer must report any damage to the carrier upon receipt of merchandise. It is
the customer's responsibility to notify and submit claims with the shipper in the
event that a fixture appears damaged due to shipping. The customer must make
claims for other issues, such as missing components or parts, damage not related
to shipping, or concealed damage to CHAUVET within seven (7) days of receiving
merchandise.
Contact Us
World Wide
General Information Chauvet Lighting
3000 North 29
th
Court
Hollywood, FL 33020
voice: [phone]
fax: [phone]
toll free: [phone]
Technical Support www.chauvetlighting.com
voice: [phone] (Press 4)
fax: [phone] (Attention: Service)
World Wide Web www.chauvetlighting.com