User guide
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End User Licence Agreement
(c) In some cases you may download other third party applications, for example Google Desktop supplied by Google Inc. In such cases
your agreement to be bound by the terms of this Licence will also bind you to the terms of use or other similar agreements required
by such third parties for use of their products.
8. LIMITED WARRANTY
This clause 8 is subject to the consumer guarantees regime as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (also
referred to as the Australian Consumer Law), and the Consumer Guarantees Act 1993 (NZ), as amended from time to time, or other similar
legislation of a state or territory of Australia or NZ respectively (“Consumer Guarantees”).
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In New Zealand, these
guarantees cannot be modied nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand
Consumer Guarantees Act
(a) Software provided on an ‘as is’ basis: Except as required by the Consumer Guarantees, Reckon provides the Software to you on an “as
is” basis and without any representations by Reckon or any of its authorised distributors regarding the use, performance or results of
the use, of the Software.
(b) Defects in media: In addition to any rights and remedies you have under the Consumer Guarantees, Reckon warrants that the media
on which the Software is recorded is free from defects in manufacture for a period of 90 days from the date of delivery (for on-line
purchases) or 90 days from the date of purchase (for in-store purchases). During this period, subject to clause 7(c), Reckon will
replace any defective media on which the Software was supplied and any Software on that media, free of charge, unless you caused
damage to the media due to poor handling.
(c) To make a claim under clause 8(b), you must:
(i) email customerservice@reckon.com.au with the subject line ‘warranty claim’, and include the following:
(A) in the body of the email, provide the IKC, detail the fault and whether a workaround has been provided by a member of
Reckon’s support team; and
(B) provide a copy of the receipt or proof of purchase and payment
Once Reckon receives the information, Reckon will provide a preliminary assessment of the claim and contact you to advise.
Software assessed on a preliminary basis to be defective by Reckon will be replaced by Reckon and sent to you at Reckon’s cost.