User guide

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(ii) provision of telephone help desk support services;
(iii) access to technical information about the software contained on Reckon’s website; and
(iv) the ability for you to download Updates,
but it does not include provision of Upgrades of the Software. For further explanation of Reckon’s technical support policy please go to http://
www.reckon.com.au
(c) Fees: Clause 4(d) sets out the circumstances when you will (and when you will not) be required to pay charges for the technical
support to reactivate your Software (including when you wish to reinstall the Software) or for Reckon to issue a replacement
registration key code.
For all other technical support, Reckon may charge you a fee in accordance with its then current technical support policy.
7. ONLINE SERVICES
(a) Interaction with Online Services: The Software may contain access to, or features that interface with, third party online services
(“Third Party Online Services”). Examples of Third Party Online Services that may be applicable to the Software are ASIC, EFTPOS,
SBR-enabled services, an online share price download facility, and a statement download facility, bill and other payment services,
a superannuation choice facility, online backup facility, payroll services and a debt recovery facility, technology, hardware or
application, which may or may not be provided at an additional charge on a subscription basis measured for one year from the date
of registration.
(b) Terms for Third Party Online Services: Certain Third Party Online Services are not available for all versions of the Software. For example,
in the case of bank statement download services, not all banks provide services that connect to the Software. Third Party Online
Services are only available for 12-month periods for subscription versions and 24-month periods for full versions. In the case of a full
version, access to Third Party Online Services in the second 12-month period may be subject to payment of the applicable charges.
In order to renew access to Third Party Online Services at the end of the 24-month period in the case of a full version, you will be
required to have purchased or upgraded to the latest version of the Software. In the case of a subscription version, you must have
renewed your subscription. Internet access is required for all Third Party Online Services. Charges may apply for the use of Third
Party Online Services (in addition to the cost of Internet access levied by your ISP). Where Third Party Online Services are available,
separate terms and conditions with the provider of the Third Party Online Services may apply. In some cases Reckon may be the
provider. You should check with the relevant third party provider as to the terms and conditions of use. Access to Third Party Online
Services may be withdrawn by Reckon at any time. Reckon will not be liable for the withdrawal of access to any Third Party Online
Services. Where access is to be withdrawn, Reckon may choose to notify you in advance provided that you have supplied Reckon
with a valid and up to date email address.