User manual

Cypher Technology Ltd 2008
20
6 Technical Support
6.1 System re-starting in the event of failure
Every effort has been made to allow PUMA cope gracefully with various fault conditions.
It is possible, however, that the system will temporally lock-out. If the system does not
respond during use (please wait for 3 minutes during a transfer), then the system should
be powered down by switching off at the rear panel. Remove the Flash card and re-start
the system. The disk can only be ejected once the system is ready for use. In an
emergency, when the system cannot be powered, the disk can be ejected by pushing
hard with a blunt rod through the disk eject hole in the front panel.
6.2 Contact
In case any technical or user assistance is required please contact Griffiths
Communications on:
+01547 560112
or email:
[e-mail]
Address:
Griffiths Communications,
Unit 31, Ddole Road Enterprise Park
Llandrindod Wells,
Powys,
LD1 6DF
or
Cypher Technology Limited,
5-7 Gravel Hill,
Leatherhead,
Surrey,
KT22 7HG
6.3 Software Updates
The system can be updated with new application software when necessary. This
software can be installed from CD or from a USB thumb drive. See Section 4.14.
Updates can be downloaded from:
:
http://www.cyphertechnology.co.uk/