Avaya one-X™ Deskphone Value Edition 1616 IP Telephone End User Guide 1616 IP Telephone End User Guide | 1 | P a g e
Table of Contents About Your Telephone ........................................................................................................................................... 3 1616 IP Telephone Button/Feature Descriptions ..................................................................................... 3 About LEDs ............................................................................................................................................................ 4 Table 1.
About Your Telephone The 1616 IP telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1616 IP telephone puts convenient features and capabilities at your fingertips, including a Phone screen to view and manage your calls, a Contacts list, a Call Log, a menu of options and settings to customize your phone, and access to your voice mail.
Phone/Exit Avaya Menu Contacts Call Log Redial Hold Conference Transfer Drop Volume Headset Mute Speaker Call/Line Appearance Buttons and Feature Buttons Press the Phone/Exit button to view and manage your calls. For example, if you are viewing a menu, pressing the Phone/Exit button switches the phone display back to the call view. Press the A button to access the Avaya menu.
Off Feature is not active. Note: Depending on your call processing system, the feature button LEDs for some features may operate differently. About Icons Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table. Table 3. Icons in the Telephone Display Icon Description Call forward, Send All Calls, or EC500 is active.
The Avaya Menu has six sub-menus: • Screen/Sound — lets you adjust the display brightness and contrast, select your ringing pattern, turn button click sounds on and off, and turn error tones on and off. • Call Settings — lets you turn the call timer display, visual alerting, and show incoming calls on or off; set the redial option; and set the audio path to speakerphone or headset.
Transfer Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with someone else. Bridged Calls Your phone may show a bridged call appearance on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that call appearance, or join a call in progress on that call appearance from your telephone.
Redial Permits you to redial a recently dialed number. Simultaneous Ringing Allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator. Answer a Call To answer an incoming call: 1.
2. 3. Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. If you see a list of numbers, select the number you want to redial. Press the OK button or the Call softkey. To call a person from the call log: 1. Press the Call Log button. 2. If necessary, scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls. 3.
2. Press the call/line appearance button for the bridged call appearance, or press the Bridge softkey. o You are connected to the call. Conference To make a conference call: 1. While active on a call, press the Conference button. o The green LED next to the call/line appearance button fast blinks. 2. Dial the telephone number, or call the person from the contacts list, or call the person from the call log. 3. Press the Conference button or the Join softkey. o The person is added to the existing call.
Call Forwarding All Calls To forward all your calls: 1. Press the CFrwd feature button. 2. Dial the number to which you want to forward your calls. o o The forwarding icon appears on the top line of your phone display. The green LED next to the feature button turns on. {dial tone} {confirmation tone} To turn call forwarding off: 1. Press the CFrwd feature button. o Call forwarding is cancelled. o The forwarding icon no longer appears on the top line of your phone display.
5. 6. 7. text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is in the correct position, press the Bksp softkey to remove the character to the left of the cursor. Press the OK button or the OK softkey. o The display prompts for the telephone number. Enter the telephone number. Note: Enter the telephone number as you would if you were dialing it directly. Press the Save softkey or the OK button.
Call Log To view call log details: 1. Press the Call Log button. 2. Scroll to the number you want to view. 3. Press the Details softkey to view the name, number, and call duration. 4. Scroll down to view the date and time of the call. 5. To return to the list view, press the Back softkey. To call a person from the call log: 1. Press the Call Log button. 2. If necessary, scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls. 3.
5. 6. 7. 8. Press the On or Off softkeys, the OK button, or the right or left navigation arrow to toggle call logging on or off. Note: The call log must be turned on in order to log line calls or bridged calls. If the call log is turned off, no calls are logged even if Log Line Calls or Log Bridged Calls is turned on. Press the Back softkey. Select Log Bridged Calls, Log Line Calls, or Log Answered by Others. Note: Log Line Calls must be turned on in order for Log Answered by Others to operate.
4. 5. 6. Select Redial. Press the Change softkey or the OK button to toggle between One and List. o If you selected One, then using the redial function will cause the phone to dial the last number you dialed. o If you selected List, then using the redial function will cause the phone to display a list of the last numbers you dialed and permit you to choose. To exit this screen press the Phone/Exit button. To change the ring pattern: 1. Press the A button. 2. Select Screen/Sound Options. 3.
6. To exit this screen press the Phone/Exit button. To turn the call timer on: 1. Press the A button. 2. Scroll to Call Settings. 3. Press the Select softkey or the OK button. 4. Select Call Timers. 5. Press the On softkeys, the OK button, or the right or left navigation arrow to turn the call timer display on. o The call timer is turned on; the duration of calls will now be displayed on your screen. 6. To return to the phone screen, press the Phone/Exit button. To turn the call timer off: 1.
5. 6. 7. 8. Press the Select softkey or the OK button. Select Handset, Headset, or Speaker. Press the Off softkey, the OK button, or the right or left navigation arrow to turn automatic gain control off. o Gain control is disabled. To exit this screen press the Phone/Exit button. To access and use the Features Menu: Note: The Features Menu provides access to the same advanced telephone features, such as Directory and Call Forwarding, that are programmed on your feature buttons.
o o The Mute button light turns off. The call is unmuted and the other person can hear you again. Redial To redial a number: 1. From the Phone screen, press the Redial button. Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. 2. If you see a list of numbers, select the number you want to redial. 3. Press the OK button or the Call softkey. Simultaneous Ringing To activate extension to cellular (EC500): 1.
Troubleshooting Problem A feature does not work as noted in the book. Solution 1. 2. 3. The telephone does not ring. 1. 2. 3. Reread the procedure and try again. For many features you must lift the handset before you can use the feature. Check with your system manager to be sure this feature is administered on your telephone. Set the ringer volume to a higher level. Place a test call from another extension to your extension. If there is still a problem, see your system manager.
on-hook When the handset is left on the cradle, and speaker is off. party A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains phone numbers of your choice, and stores each of them as a single-digit list item. personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.
