User Manual

The camera won’t send movies.

* Auto Send for movies is limited to 100 MB per movie. You can select files up to

500MB for a single send operation. The number of files per send operation

depends on the connected camera model. There is no limit when using EXILIM

Connect’s “View on Phone” to receive movies from the camera (page 13).

I can’t establish a wireless LAN connection between the camera and

smartphone.

* If the smartphone or other device has a Wi-Fi connection auto switching function

(auto network switching), the function may be affecting the connection with the

camera. Disable Wi-Fi connection auto switching (network auto switching) by

clearing the setting’s check box, etc.

* Delete the camera SSID from the smartphone Wi-Fi settings, and then re-input it

along with the required password.

* If you have changed to another camera from the one connected to the

smartphone, perform one of the operations below.

iPhone (iOS): Use iPhone (iOS) settings to delete the profile (wireless LAN

connection settings) of the previous camera. Next, configure wireless connection

settings (page 8) for the camera you want to connect to the smartphone.

Android terminal: Use the smartphone Wi-Fi settings to delete the SSID of the

previous camera. Next, configure wireless connection settings (page 8) for the

camera you want to connect to the smartphone.

A movie sent to a smartphone cannot be viewed. I don’t know where the

movie file is stored.

* An Android terminal does not display movies in the Gallery app, but movies are

stored in the EXILIM Connect folder. To play back a movie, you need to install a

separate movie player app (that supports playback of MOV files) on your

terminal. Depending on your movie player, you may not be able to play back a

movie or its audio.

I can’t establish a Bluetooth wireless technology connection between the

camera and smartphone.

* Use Bluetooth Smart to connect the camera with the smartphone. Confirm that

the smartphone you are using supports Bluetooth Smart. If you are unsure

whether it does, contact the manufacturer of you smartphone.

* Leaving Bluetooth on the smartphone set to “On” is recommended.

* The camera cannot connect with a smartphone if they are too far apart from each

other.

Troubleshooting