User`s manual

6
III. LIMITED WARRANTY
EASE Simulation, Inc. (EASE) warrants to the original licensee that the diskette(s) on which the software is
recorded be free from defects in materials and workmanship under normal use and service for a period of ninety
(90) days from the date of delivery as evidenced by a copy of your receipt. If a defect in the disk(s) should occur
during this period, you may return the disk to EASE and we will replace the disk(s) without charge. EASE
warrants that for a period of thirty (30) days from the date of delivery to you the licensee, the software shall
materially conform to the specifications defined in pertinent documentation relating thereto (manuals, guides,
exclusion documents, and computer-aided instructions).
EASE does not warrant that the operation of the software will be uninterrupted or error free. Further, EASE
does not warrant or guarantee the use of, or the results of the use of, the software in terms of correctness,
accuracy, reliability, currentness, or otherwise; you rely on the software and results solely at your own risk. The
licensee’s sole and exclusive remedy for failure of the software to materially conform to the specifications
defined in the pertinent documentation is for the licensee to return the software to EASE and notify EASE in
writing of such non-conformity within thirty (30) days of delivery to the licensee. EASE’s sole obligation shall be,
at EASE’s option, within a reasonable time after EASE receives notice of non-conformity, to either provide the
licensee with software, which conforms to the express warranty above, or refund to the licensee the licensee fee
paid therefore. In the event of a refund, this agreement shall be considered terminated and the licensee, if they
have any copies of the software or related materials, shall promptly deliver to EASE and/or destroy all such
copies (including that in memory or data storage apparatus) and warrant in writing to EASE within thirty (30)
days of termination that the licensed software, related materials and all copies thereof have been either returned
and/or destroyed.
To the original purchaser only, EASE warrants the supplied hardware products to be free from defects in
materials and workmanship under normal use for a period of one (1) year from the date of purchase as
evidenced by a copy of the sales receipt. EASE makes no other express warranty on the hardware products.
The purchaser’s sole remedy in the event of a breach of warranty is expressly limited to repair or replacement of
the defective hardware or, if replacement is not possible, a refund of the purchase price. Repair parts and
replacement hardware products will be provided on an exchange basis and will be either reconditioned or new.
All replaced parts become property of EASE. This limited warranty does not cover damage to the products
resulting from misuse, accident, disaster, abuse, negligence, improper maintenance, or modification and/or
repair of the hardware product other than by EASE.
Limitation of Liability - Neither EASE nor its authorized dealer(s) shall be liable for any defect, indirect,
incidental, special, or consequential damages, whether in an action in contract or tort (including negligence and
strict liability), such as, but not limited to, loss of anticipated profits or benefits resulting from the use of this
software and/or hardware product or any breach of any warranty, even if EASE or its authorized dealer(s) has
been advised of the possibilities of such damages. In no event will EASE or its authorized dealer’s liability
exceed the price paid for the product.
Note: Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusions or limitations may not apply to you.
The information presented in this manual is believed to be accurate. Responsibility for errors, omission of
information, or consequences resulting from the use of this information cannot be assumed by EASE. EASE
retains all rights to make changes to specifications at any time without notice.
How to reach EASE
• Customer Service is available at 888-366-3273 from 9:00 am to 5:00 PM Eastern Standard Time. Please
have your sales order or invoice number available when you call.
• By Telephone: [phone]
.
• By Fax: [phone]
• By Mail: EASE Diagnostics State Route 492 Box 3011, New Milford, PA 18834 USA
• By e-mail [e-mail]. Our website is located at www.obd2.com
IV. TECHNICAL SUPPORT
If you have questions about the use of this product, first check the relevant portion of the Users Manual, the
EASE Software Help System or refer to the EASE website. If you cannot find the answer in these places, call
our Technical support line at 570-465-9062 ext 252. This support line is answered Monday through Friday from
9:00 am to 5:30 PM Eastern Standard Time. At other times, please leave a message and the call will be
returned. Also, you can e-mail your questions or comments to [e-mail].