Avaya 9650 IP Telephone End User Guide 9650 IP Telephone End User Guide | 1 | P a g e
Table of Contents About Your Telephone ........................................................................................................................................... 3 9650 IP Telephone Button/Feature Descriptions ..................................................................................... 3 About Application Buttons, Navigation, and Softkeys........................................................................................... 4 About Aux Buttons ..................................
About Your Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, 16 auxiliary (Aux) buttons to help you manage calls to bridged lines and additional telephone features, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. Not all functions and features described in this user guide may be available on your telephone.
About Application Buttons, Navigation, and Softkeys The display screen has three visible application lines that you use to view and manage your calls, your contacts, your call log, and your options and settings. • Press the Phone button to view your calls. • Press the Contacts button to view your Contacts list. • Press the Call Log button to see a list of your most recent incoming and outgoing calls. At any time, one of the application lines is highlighted - with white text on a black background.
For example, to adjust the brightness or contrast of your screen, press the to go to the Avaya Menu, scroll down to Screen & Sound Options, and press Select or OK. Choose Brightness... or Contrast... and press Change or OK. Note: On menus with WML applications, select Phone Settings to access the standard telephone Options & Settings menu.
• If your boss or someone else for whom you have a bridged extension is on the line (Aux button LED is lighted), you can press that Aux button to join the call. For example, when the bridged extension is in use, and you get an incoming call to that same line, you can conference the caller into the existing call. • The icon on the Aux button label for a bridged call appearance shows the status of that call appearance. An idle call icon means that there is no current call on that line.
Bridging/Manual Exclusion Some telephones may show bridged lines on the telephone screen in addition to your own lines. These bridged lines typically to another member of your group. Your telephone allows you to see if those lines are in use, join in on a call in progress on those lines, or answer calls on those lines directly from your telephone. You may also make outgoing calls on bridged lines when they are not in use. You can enable or disable logging of bridged calls.
Simultaneous Ringing Allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator. Answer a Call To answer an incoming call: 1. If you are not on another call, lift the handset, or press Speaker to answer using the speakerphone, or press Headset to answer using the headset.
To call a person from the directory: 1. Press the Directory Aux button. or, From the Phone screen, scroll right to access the Features menu, select Directory, and press Select or OK. 2. Use the dialpad keys to start spelling the last name of the person you want to call. Note: Press each dialpad key one time for each corresponding letter. For example, for "Hill," press 4, 4, 5, 5. 3. If you want to scroll to the next displayed name, alphabetically, select the Next Aux button. 4.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. o The outgoing call is placed. To join a call on a bridged line: 1. Select the line associated with bridged call in progress that you want to join. 2. Press Bridge. o You are connected to the call. To answer a call to a bridged extension: 1. If an Aux button flashes, press that button or press the Answer softkey. 2.
To mute a person on a conference call: Note: The individual muting feature is not available on all systems. If you do not see Silence when you choose a person, you cannot mute that person. 1. During a conference call, from the Phone screen, press More > Details. 2. Select the person you want to mute. 3. Press Silence. o The person is muted. To unmute a person on a conference call: 1. Press Silence. o The person is unmuted. Call Forwarding All Calls To turn call forwarding on: 1.
4. 5. 6. 7. 8. 9. numbers. If you want to delete the last character, press Bksp. If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is in the correct position, press Bksp to remove the character to the left of the cursor. To change between upper and lower case letters, or to enter numbers, press More > Abc.
Call Log To view the call log: 1. Press Call Log. Note: You can go to the top of the list by pressing Call Log again. 2. Scroll to the right or left to view separate lists of your answered, outgoing, or missed calls lists. To view call log details: 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. To return to the list view, press Back. To call a person from the call log: 1. Press Call Log. 2. Select the person or number you want to call. 3. Press Call or OK.
Telephone Settings To change the language: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Language. 7. Select the desired display language. 8. Press Select or OK. o The display prompts for confirmation. 9. Press Yes to confirm the selected language. o The language you selected is now the active language. To adjust the contrast of the display: 1. Press Avaya Menu. 2.
5. 6. 7. 8. Press Select or OK. Select Button Clicks. Press Change or OK to turn sounds on or off. Press Save. To turn error tones on or off: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Error Tones. 7. Press Change or OK to toggle error tones on or off. Note: If you turn error tones on, then your telephone will beep when you make a mistake or take an action that is not allowed. 8. Press Save.
6. 7. 8. 9. 10. Select Brightness. Press Change or OK. Select Phone or an SBM24 Module. Scroll to the right or left to adjust the brightness. Press Save or OK. To configure the call timers: You can set your call settings to display the duration of calls. You can turn the call timer display on or off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7.
Log In/Out Telephone To log in to your telephone: 1. At the initial screen when it prompts you for your extension, enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter or OK. o You are logged into the phone. To log out of your telephone: 1. Press Avaya Menu. 2. Select Log Out. 3. Press Log Out or OK. o The display requests confirmation. 4. Press Log Out again to confirm. o You are logged out of the telephone. Message To retrieve your messages: 1. Press the Message button.
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset. Ringing Tones • • • • 1 ring - A call from another extension. 2 rings - A call from outside or from the attendant. 3 rings - A priority call from another extension, or from an Automatic Callback call you placed. ring-ping (half ring) - A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.
dial pad The 12 pushbuttons that you use to dial a number and access features. enhanced list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item. extension A dialing number of 1 to 5 digits assigned to each phone connected to your DEFINITY Communications System Generic 1 or Generic 3 switch.
system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network. trunk A telecommunications channel between your switch and the local or long distance calling network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.
