Avaya one-X™ Deskphone Edition for 9650/9650C IP Telephone User Guide 16-600911 Issue 3 February 2009
© 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. Documentation disclaimer Avaya Inc.
Contents Chapter 1: Introduction to the 9650/9650C IP Telephone......................................................5 Overview..........................................................................................................................................................6 About Application Buttons, Navigation, and Softkeys......................................................................................8 Aux Buttons..............................................................................
Contents Chapter 5: Muting a Call........................................................................................................31 Chapter 6: Transferring a Call................................................................................................33 Chapter 7: Forwarding Calls..................................................................................................35 Send all Calls....................................................................................................
Chapter 1: Introduction to the 9650/9650C IP Telephone Your telephone provides many features, including a Phone screen to view and manage your calls, 16 auxiliary (Aux) buttons to help you manage calls to bridged lines and additional telephone features, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. Not all functions and features described in this user guide may be available on your telephone.
Introduction to the 9650/9650C IP Telephone Overview The following table provides button/feature descriptions for the 9650/9650C telephone. Name USB Port 6 Description Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source; see Using USB Flash Drives with your phone on page 47 for more information.
Overview Name Description recharge some battery-powered devices by using a USB cable to connect the device to your telephone's USB port. Message Waiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If visual alerting is enabled, this light flashes when you receive an incoming call. Missed Call Indicator The icon on the Call Log button is illuminated when you have missed calls.
Introduction to the 9650/9650C IP Telephone Name Description OK Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing OK dials the number. Phone Press Phone to view and manage your calls. Contacts Press Contacts to view the entries in your Contacts list. Call Log Press Call Log to view a list of your outgoing, incoming, and missed calls.
Aux Buttons The OK button is another shortcut that carries out the default action on the selected line. For example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to that person. Aux Buttons Your phone has two rows of extra, auxiliary buttons, or “Aux buttons” below the softkeys. You can use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons go with the “Aux button labels” on the bottom two rows of the screen.
Introduction to the 9650/9650C IP Telephone Icon Description Scroll left for other options. Scroll right for other options. Scroll up or down when there is more information than can display in the application area. End of list; scroll up to see choices. Beginning of list; scroll down to see choices. The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button.
Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out.
Avaya Menu Options & Settings The Options & Settings menu contains choices for: • Call Settings • Application Settings • Screen & Sound Options • Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more.
Options & Settings Setting the Go To Phone Screen on ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Go to Phone Screen on Ringing. 7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. Changing the voice dialing setting 1.
Avaya Menu Changing the voice dialing language 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Select Voice Dialing Language.... 6. Press Change or OK. 7. Select the language you will speak to search for and dial your contacts. 8. Press Select or OK. 9. Press Yes to confirm the selected language. Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed. 1.
Options & Settings 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK to change the setting. 8. Press Save. Configuring visual alerts When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3.
Avaya Menu 4. Select Call Settings. 5. Press Select or OK. 6. Select Audio Path. 7. Press Change or OK to change the Speaker or Headset setting. 8. Press Save. Setting contact names to display during calls You can set your phone to show the contact's name rather than the calling party name for an incoming or answered call, a transferred call, or conference call when a calling or called party number matches a number on your Contacts list. 1. Press Avaya Menu. 2.
Options & Settings Note: You cannot adjust the contrast of the 9650C color display screen. 7. Press Change or OK. 8. Select Phone or an SBM24 Module. 9. Scroll to the right or left to adjust the brightness or contrast. 10. Press Save or OK. Turning button click sounds on and off 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK to turn sounds on or off. 8.
Avaya Menu 7. Press Change or OK to turn error tones on or off. 8. Press Save. Turning large text on or off 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Text Size. 7. Press Change or OK to turn large text on or off. 8. Press Save. Changing the ring pattern 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Screen & Sound Options. 4. Press Select or OK. 5.
Options & Settings Changing the display language 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Language.... 7. Select a display language. 8. Press Select or OK. 9. Press Yes to confirm the selected language. Personalizing button labels You can change the labels that are displayed for your extensions, features, and abbreviated dial or speed dial buttons.
Avaya Menu 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default. Setting dialing options Your phone has two dialing options. You can dial as you normally would, for example, pick up the handset, get a dial tone, and dial the number you want (on-hook dialing).
Browser Accessing your browser 1. Press Avaya Menu. 2. Press Browser or OK.
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Chapter 3: Features menu Your administrator may assign specific features you use frequently to your Aux buttons. The Features menu gives you access to Speed Dial buttons and advanced telephony features, such as Directory, Abbreviated Dial, and Call Forwarding. Directory allows you to dial other users on your system by name. You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers. When set to “on,” EC500 allows calls to your desk phone to also be sent to your cell phone.
Features menu 3. Select Next Aux button to view the next name alphabetically in the directory, if necessary. 4. Press OK or enter the next letter. 5. Select the Make Call Aux button when you see the name you want. 6. Press OK to dial the call. Configuring simultaneous ringing for multiple telephones (EC500) The EC500 feature allows you to have incoming calls to your desk phone ring on your office telephone and your cell phone at the same time.
Chapter 4: Answering and making a call Answering a Call When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. If you do not have the Setting the Go To Phone Screen on ringing on page 13 enabled, you must press Phone to choose a line or view call options.
Answering and making a call Answering a Call to a Bridged Extension If an Aux button flashes, press that button or press the Answer softkey. If the Aux Shift button is lit, the incoming call is on the "hidden" page of Aux buttons. In this case, press Aux Shift to view the hidden page, then press the flashing Aux button of the incoming call. Sending an incoming call directly to voicemail Press To Vmail to send an incoming call directly to voicemail.
Making a Call Making a Call If you are not on a call, simply dial the number you want to call. Use the Phone screen to view and manage calls. Press Phone to view the main Phone screen at any time. 1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line. If you have more than three call appearances, for example, if you use bridged appearances to monitor another extension, use the Aux buttons to get to the line you want. 2. Dial the number you want to call.
Answering and making a call The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. See Setting redial options on page 14 for information on redial settings. 2. If you are working with a redial list, scroll to the number you want to call and press Call or OK. Your system administrator can disable Redial functionality.
Making a Call • Press Call or OK or the applicable line button to dial the highlighted number, or scroll to select (highlight) a different number, then press Call or OK or the line button. • Press Details to view the contact details associated with the highlighted entry, or select (highlight) a different entry, then press Details. • If none of the matches represent the contact/number you want, press Retry and repeat the voice-initiated dialing command from Step 3.
Answering and making a call Making a call using edit dialing Prerequisites Your system administrator has to authorize this function. To set up edit dialing, see Setting dialing options on page 20. Edit dialing works just like making a call on your cell phone - just start entering the number without hearing a dial tone. Using the Bksp softkey, you can backspace to "edit" the number before actually dialing it. 1. From the Phone screen, enter the number you want to call. 2.
Chapter 5: Muting a Call If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call.
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Chapter 6: Transferring a Call 1. From the Phone screen, select the line you want to transfer.If the line you want is not already highlighted, select the call you want to transfer by pressing the line button or Aux button or by scrolling to the call. 2. Press Transfer or OK . 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. 4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call.
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Chapter 7: Forwarding Calls You can forward your incoming calls to another number or to voicemail. If call forwarding is turned on, a Forwarding icon appears on the top line of your display screen and the Aux button(s) with forwarding features is steadily lit. You can choose from a number of forwarding features, including Send All Calls and Call Forward. The forwarding features available on your phone depend on the options your system administrator has set.
Forwarding Calls After you enter the forwarding number, you hear a confirmation tone and the associated LED lights. 3. Press Select or OK to turn the call forwarding feature off if it is already on.
Chapter 8: Conference Calls You can use conference calls to speak with up to five people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Setting up a conference call 1. From the Phone screen, select your active call. 2. Press Conf. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. 4.
Conference Calls Putting a conference call on hold When you put a conference call on hold, the other parties can still talk to each other. 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. Muting a person on a conference call You may be able to silence a person on a conference call using the Silence softkey. The individual muting feature is not available on all systems. If you do not see Silence when you choose a person, you cannot mute that person. 1.
Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop.
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Chapter 9: Aux Buttons and Bridged Lines You can use the Aux buttons to monitor and manage extensions other than your own. Other people's extensions that you manage from your phone are called bridged lines. If an Aux button is associated with a bridged line, you can press the Aux button to select it as you would with a regular call appearance. Whenever you need to access a bridged line just press the corresponding Aux button. • If a line is on Hold, pressing the Aux button resumes the call.
Aux Buttons and Bridged Lines Joining a call on a bridged line You can join an existing call on a bridged line. 1. Select the bridged call in progress that you want to join. 2. Press Bridge. Making an outgoing call on a bridged line When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using.
Chapter 10: Contacts You can save up to 250 names and up to 3 telephone numbers per name. You can use voice dialing to speak the contact name; see Using voice dialing on page 28 for information. You can also import or export a Contact list using a USB device; see Using USB Flash Drives with your phone on page 47 for information. Note: If you press the Contacts button and nothing happens, your system administrator has disabled the button. Viewing Contacts details 1. Press Contacts. 2.
Contacts a. Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed. b. Pause before entering the next character if the characters are on the same key. c. To enter a space, press 0. d. Enter remaining letters or numbers. e. Press Bksp to delete the last character.
Deleting a contact 3. Press More > Edit . 4. Choose the field you want to edit. 5. Use the dialpad and softkeys to make changes to the contact information. 6. Press Save or OK. Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel.
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Chapter 11: Using USB Flash Drives with your phone If your telephone has a USB interface and you have a USB (Universal Serial Bus) flash drive (also called a thumb drive or memory stick), you can log into your phone from anywhere in the world, add contacts to your Contacts list from an E-mail or other PC software program, and display pictures from the device on your phone as a screensaver.
Using USB Flash Drives with your phone automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for "Avaya one-X USB Companion" on the Avaya support site at http://www.avaya.com/support.
Copying your contacts list to a USB flash drive 4. Review the statistics displayed, which show the number of valid and invalid entries, and if applicable, how many entries exceed the 250 contact phone maximum. 5. Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list.
Using USB Flash Drives with your phone Using pictures from your USB device as a screensaver If your USB device has a top level directory named “\Pictures” or another picture directory that is properly administered, you can use pictures in that directory as your phone's screensaver. Each picture displays for 5 seconds unless you specify a different value (from 5 seconds to 999 seconds). The maximum allowable height and width for each picture is 240 x 320 pixels.
Chapter 12: Call Log You can use the Call Log to view lists of your outgoing, answered, or missed calls. When you have one or more missed calls, the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top line. To call a person listed on your Call Log, see Calling a person from the call log on page 29. Viewing the call log 1. Press Call Log. You can go to the top of the list by pressing Call Log again. 2.
Call Log Adding an entry from the call log to your Contacts list 1. Press Call Log. 2. Select the number you want to add to your Contacts list. 3. Press +Contact. 4. Edit the name and telephone number, if necessary. 5. Press Save. Removing an entry from the call log 1. Press Call Log. 2. Select the number you want to delete. 3. Press More > Delete . 4. Press Delete or OK to confirm, or press Cancel if you do not want to delete it.
Turning off call logging Turning off call logging You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Application Settings. 5. Press Select or OK. 6. Select the type of call logging you want to turn off.
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Chapter 13: Getting Your Messages Press the Message button to connect directly to your voicemail system. The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system.
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Chapter 14: About Logging In to and Out of Your Telephone Logging in and out maintains your preferences, call information, and options if you share a telephone with other users. Log out to prevent unauthorized use of your telephone during an absence. Note: Depending on how your phone is administered, for example, whether Call Log backup is enabled or not, Call Log information may be lost when you log out your extension.
About Logging In to and Out of Your Telephone Logging in as a guest user Log in to another phone as a guest to retain the features and functionality of your own phone. For example, if you are temporarily using a visitor's office telephone but want to have your Contacts list available. The telephone must be on-hook to select this feature. 1. Press Avaya Menu. 2. Select Guest Login. 3. Enter your extension. 4. Press Enter or OK. 5. Enter your password. 6. Press Enter or OK. 7.
Index A Application Buttons Softkeys .................................................................8 Applications Contacts ...............................................................43 Audio path on-hook ................................................................15 Auto-answer ...............................................................15 Aux buttons .............................................................9, 41 and bridged lines ..................................................
Index accessing .............................................................23 Flash drives ................................................................47 Forwarding a call .....................................................................35 Forwarding Calls about ....................................................................35 N navigation .....................................................................8 O G Go To Phone Screen Options on Calling setting ..............................
Index Telephone Stand about ....................................................................10 Text Size turning off .............................................................18 Thumb drives ..............................................................47 Transfer ......................................................................33 U USB files .........................................................47, 49, 50 merging with contacts list .....................................47 pictures .........
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