Avaya 4610SW IP Telephone End User Guide 4610SW IP Telephone End User Guide | 1 | P a g e
Table of Contents About Your Telephone ........................................................................................................................................... 3 Telephone Diagram .............................................................................................................................. 4 Navigating Application Screens .............................................................................................................................
About Your Telephone The 4610SW IP telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The display area allows up to six application-specific buttons to be presented and labeled at one time.
Telephone Diagram This diagram illustrates the face of the IP telephone, and contains numbered "callouts" which identify the phone's primary features and buttons. 1. 2. 3. 4. Message Waiting Lamp - When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. Display - When the phone is idle, the top area displays the current date and time.
14. Volume Control - Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in use. When you increase or decrease the volume, the top display area shows an icon to indicate the item for which you are adjusting the volume. A visual "volume meter" that shows the volume level follows the icon. This button also controls the volume of the key click sounds. Key clicks sound when you press fixed buttons on the phone such as the dialpad or softkeys. 15.
specific buttons in the Call Log or other applications. For example, pressing a Line/Feature button in the Call Log application selects the corresponding entry, allowing you to take further action with your selection. When you enter text on a screen (for example, labeling a Speed Dial button), several Line/Feature buttons provide editing features like backspacing or hyphenation.
Call Log Application Call logs are useful for: • tracking who called while you were away from the phone • redialing the number of a previous call you made • obtaining telephone numbers from previous calls The IP telephone also allows you to set up a Speed Dial button for any call listed, facilitating dialing of frequently-called numbers. All calls made to or from your IP telephone are added to one of three Call Logs - Outgoing Calls, Incoming Answered Calls, and Missed (unanswered) Calls.
Call Appearances In the Phone application, both call appearance lines and administered feature buttons take up half the display width. The halfwidth display area allows more Line/Feature buttons per screen. With half-width call appearances, only the Line/Feature buttons on the appropriate left or right side of the button can be used to select that call appearance. Any call-associated messages for that call appearance show on the top display line.
Name Entry Example To add a Speed Dial button for Jane O'Hara, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 5 (J) 2 (a) 66 (n) 33 (e) 666 (o) 44 (h) 2 (a) 777 (r) 2 (a) After entering the above sequence, the display shows: Janeohara.
• • -- Your system manager may assign call appearances or features to the 10 call appearance/feature buttons on your telephone. You may also be able to use up to 12 other features accessed with the softkeys and display control buttons. These features are in addition to the features that are administered on the call appearance/feature buttons on your telephone. Check with your system manager to see which softkey features are available to you.
Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you have important or timely information for someone. Reset Phone Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. Note: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem.
Transfer To send a call to another telephone: 1. 2. 3. 4. 5. With the call active (or with only one held call and no active calls), press the Transfer button. o The call is placed on hold. icon is displayed. o The Hold {dial tone} o The next available line activates. Dial the number to which you want to transfer the call. If you wish to wait for an answer and announce the call, remain on the line and announce the call.
o The called telephone stops ringing. o You are connected to the incoming call. Note: To return to the call on hold after completing call pickup, press the fluttering call appearance button. Conference To add another party to a call: 1. Dial the first party. 3. button. Press the Conference o The line's display area changes to white text with a dark gray background. o The current call is placed on hold. icon is displayed.
Send All Calls Note: At a station where an EAS agent is logged in, this feature will direct calls placed to the station extension on to the station's coverage path. Calls to the EAS agent login-ID are sent to the EAS agent login-ID coverage path. To send all calls (except priority calls) to coverage: 1. Press Send All Calls while on-hook. or, Dial the Send All Calls code *3. {confirmation tone} Note: You may hear a ring-ping tone from your telephone as each call is forwarded. To cancel Send All Calls: 1.
6. o If the Phone Screen on Calling option is set to Yes the Phone application screen is displayed. o A Call Log entry is created for this call. Note: If your administrator has set up the Enhanced Dialing feature, selecting Call causes the IP telephone to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers in the Missed and InAns Call Logs.
Reset Phone To reset the IP phone: Note: Restarting of the telephone may take a few minutes. 1. Press the Mute button. 2. Using the dial pad, press the following keys in sequence: 73738# o The display shows the message "Reset values? *=no #=yes". 3. If you want to reset the phone without resetting any assigned values, press * (asterisk). o The display prompts "Restart phone? *=no #=yes". If you want to reset the phone and any previously assigned (programmed) values, press # (the pound key).
To change from the speakerphone to the handset or headset: 1. Pick up the handset. or, Activate the headset. o The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable. To turn the speaker off during a call: 1. Lift the handset or activate the headset at any time. o The Speaker and the corresponding indicator light turn off. o Voice control reverts to the handset/headset. To turn the speaker on during a call: 1. Press the Speaker button.
2. 3. 4. 5. 6. If you need to change the name, use the Left Arrow Line/Feature button and/or the Right Arrow Line/Feature button to move the cursor to the right of the character(s) to be changed. Press the Backspace Line/Feature button to remove the character(s), and re-enter the character(s). Or, press the Clear Line/Feature button to remove the name entirely, then retype it. Press Done. o The Speed Dial Number Entry screen displays the prompt "Use dialpad to edit Number (<25).
2. If the party you want to call appears on the display, proceed to Step 3. If the party you want to call is not shown, press the Page Right button to display the next page of entries. Continue until the number/party you want is displayed. 4. button to display the preceding page of entries. You can also press the Page Left Press the Line/Feature button associated with the name/number of the person you want to call. o The number of the selected person dials automatically.
o The last number dialed is automatically redialed. To redial using a list of the last three numbers called: 1. 2. 3. • Press the Redial Feature button. o The Redial screen displays the last three unique numbers dialed. o The prompt "Select number to dial." appears at the top of the display. Press the Line/Feature button associated with the number you want to redial. o If the call can be dialed, the Phone application screen displays and the selected number dials automatically.
Interpreting Display Icons As you become more familiar with your IP telephone's display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system. Icon Meaning No Icon Displayed - Idle Indicates the line is available. - Active - On Hold - Ringing - (Soft) Hold Indicates the line is in use.
Note that there might be a slight operational delay if you unplug and reconnect the phone. Reset or power cycle the phone with your System Administrator's assistance. Contact your System Administrator if the above steps do not produce the desired result. Phone does not ring Use the Up/Down Volume keys to set your ringer volume to a higher level. From another phone, place a call to your extension to test this suggested solution.
Glossary activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages. call appearance button A button used exclusively to place, receive, or hold calls.
priority call An important or urgent call that sends a special 3-burst ring. program/reprogram To use your dial pad to assign a phone number to a personal list item or an AD xxxxx button for Abbreviated Dialing. retrieve To collect phone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.) ringer The device that produces the electronic ringing sound in your telephone.
