User's Manual Part 4

Release8OperationsGuide
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Issue2,November2007 Draft5forRegulatoryReview 485
18. Capture screens from the following web pages of affected modules:
• Home page Status tabs as files SM/AP/BHM/BHS_StatusTabname.gif
• Configuration page tabs as files SM/AP/BHM/BHS_ConfigTabname.gif
• Home page Event Log as file SM/AP/BHM/BHS_Events.gif
• Tools page Link Capacity Test tab (with link test results) as file
SM/AP/BHM/BHS_LinkTST.gif
• Statistics page Radio tab as file SM/AP/BHM/BHS_RFstats.gif
19. For any affected SM or BHS, capture the Tools page AP Evaluation tab as file
SM/BHS_APEval.gif.
20. For any affected SM that has NAT/DHCP enabled, capture screens from the
following additional web pages:
• Configuration page NAT tab as file SM_Natconfig.gif
• Configuration page NAT Port Mapping tab as file SM_NatPortmap.gif
• Logs page NAT Table tab as file SM_NatTable.gif
• Statistics page NAT Stats tab as file SM_NatStats.gif
• Statistics page Translation Table tab as file SM
_ArpStats.gif
• Statistics page NAT DHCP Statistics tab as file SM_DhcpStats.gif
Also capture the Windows IP Configuration screen as file SM _WindowsIP.gif.
21. Escalate the problem to Cyclone systems Technical Support (or another
technical support organization that has been designated for you) as follows:
a. Start e-mail to
[e-mail]
. In this email
• Describe the problem.
• Describe the history of the problem.
• List your attempts to solve the problem.
• Attach the above files.
• List the files that you are attaching.
b. Send the email.
c. Call 1 888 605 2552 (or [phone]).
end of procedure