Owner's Manual

OnGuard v1.1 Integration Carrier Proprietary and Confidential ©2022 Carrier.
for v8.0 or later systems All rights reserved.
15
If the connection is not successful and you receive an error message in the Activity Log panel, see the table below.
Error message
Solution
Error reading system id, No active
system named OnGuard
Make sure your Lenel® OnGuard system is configured with the
System Name "OnGuard". You can edit this field in the Building
Integration Platform's
System Configuration
tab.
Error authenticating with DIP
Check
Allow Self Signed Certificate
. If using a signed certificate,
uncheck after the connection is established. If using a self-signed
certificate, leave it checked.
Troubleshooting