User Guide

TROUBLESHOOTING

Table 1—Troubleshooting

Issue Resolution

Connection failure between the

Wi-Fi AC and home router

Wrong password inputted.: If there is no response for a long time,

please re-connect from AP mode and try and repeat the network

setup process.

Password contains special characters. The Wi-Fi app only

supports letters and numbers, does not support “*, @, /”

Unsupported Encryption: Check the router encryption to verify only

WAP-PSK or WAP2-PSK or no encryption is used.

Wi-Fi network requires a login to access. Some Wi-Fi networks

in public places or businesses require a username and password

to access the Internet. The Wi-Fi kit cannot support this type of

access.

The router is set to filter MAC addresses: In this case, the router

forbids all connected devices except those listed in the router filter

list. To fix this, the Wi-Fi kit MAC address should be added to the

accepted MAC list in the router settings or change the router

configuration to abstain from filtering MAC addresses.

Too many clients are connected to the router. A normal household

router cannot support more than 8 sub-routers connected to the

main router via a wireless connection. In this case, reduce the

number of sub-routers or add routers via a network cable instead

of Wireless.

Connection failure between router

and cloud server

Check the Internet connection

Use a computer or smart phone Internet browser to navigate to

https://app.v1.appsmb.com:8443/V2/Login.ashx. If you see the

following message, your connection is okay:

<?xml version=“1.0” encoding=“utf-8” ?>

System removed from the App when

other user adds the system.

The app can run on multiple devices in a household. Sign in to the

SAME account using the user name and password used to setup

the system.

NOTE: Setting up the system again in a different smart phone

device with a different user name will remove the unit from the

first smart phone device.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.

Replaces: OG-KSAIF-01

Catalog No: OG-KSAIF-02