Specifications

GENERAL INFORMATION
4. Krug utilizes truck carriers that are
dedicated office furniture specialists.
5. For all deliveries, it is understood that
Krug or its agent is making a dock delivery
only (equipped to handle a 53′ trailer), and
any further work of truck unloading,
delivery beyond the dock, installation, and
removal of packaging is not authorized or
paid for by Krug.
6. Drop shipments to the installation site,
and timed deliveries, are available on larger
shipments (full truckloads or slightly less) at
no additional charge. Drop shipments or
timed deliveries for smaller shipments may
not be available, or if available will require
a surcharge. Deliveries on an after hours
basis, or on weekends, or any other special
requirements, may be subject to a surcharge.
Location and contact information, and the
requested time of delivery, is required at
least one week prior to the acknowledged
shipment date. If this information is not
provided one week in advance, or if the
location or time of the drop shipment is
changed less than one week in advance, a
surcharge may be applied, and/or the drop
shipment may not be scheduled.
7. For all deliveries - whether to the
Customer location or drop shipment - any
circumstances that result in the delay of our
carrier (including unsuitable receiving
facilities, or facilities not open or available),
service charges will be applied at the rate of
$75/hour. Where re-delivery is necessary
because of these circumstances, the full cost
of re-delivery will be charged.
Customer Satisfaction
It is the primary goal of Krug and our staff
to ensure the complete satisfaction of our
customers with our products and
performance.
If a problem arises with a Krug product
after the expiration of the limited warranty
period, Krug will exercise its best efforts to
achieve the satisfaction of the customer in a
manner that is fair to all concerned.
Damaged Shipments
All Krug product is well engineered,
carefully inspected, and expertly loaded onto
our trucks at our Distribution Centre. If you
receive any damaged freight, we ask that
you do not refuse the shipment. Krug is not
responsible for damage to goods that occurs
in transit or storage. It is the purchaser
and/or receiver’s responsibility to examine
the goods upon receipt and to notify Krug of
any damages, overages or shortages. Any
discrepancies should be noted on the Bill of
Lading. The delivering carrier will not
accept responsibility for shortages or
damages if signed ″clear″. Notification of
concealed damage claims must be made to
Krug Distribution within 5 days of delivery,
along with digital pictures if available. All
product and packaging must be available for
inspection. Krug liability ceases after 5
business days and Krug will not be
responsible for concealed damages if
shipments are left unopened.
Krug is not responsible for the condition of
product that is stored or installed in an
environment where temperature and
humidity are not controlled.
Testing
All Krug Conference products meet or
exceed the testing requirements of
ANSI/BIFMA X5.5-1998.
Field Product
Report Authorization
Krug’s written authorization, in the form of
an FPR number, must be obtained prior to
incurring charges of any kind if Krug is
expected to pay these charges. This includes
authorization for field repairs and
replacements, installation and delivery
charges. Krug reserves the right to have its
representative inspect product related to any
request for such authorizations, prior to that
authorization being provided.
Deductions from invoices paid for any
charges to Krug, without prior written
authorization in the form of an FPR, will not
be accepted. Digital photographs may be
required to complete the FPR process.
Returns
No merchandise may be returned without
Krug’s prior written consent. In the event of
an authorized return, a Field Product Report
(FPR) number will be issued, and a
restocking charge will apply. Return
transportation charges must be prepaid.
Unauthorized returns will not be accepted
and will be returned freight collect. All
merchandise being returned must be
properly packaged in its original or
comparable replacement packaging to
ensure protection of the product during
handling and transportation. Returns on
orders duplicated by the customer must be
received in their original packaging to be
accepted.
Product being returned where Krug has
authorized its liability for replacement or
repair will be thoroughly inspected on its
return, and the results compared to the
reason for the return stated on the FPR. Any
discrepancies, such as additional damage,
signs of usage, missing parts, etc., will result
in an adjustment to the amount of credit
issued.
Care and Maintenance
Wood Finishes
Although Krug’s extensive finishing process
ensures a durable finish on all our products,
there are several steps that can be taken to
protect and prolong the life and beauty of
the finish. Protect the top by placing felt
pads on the bottom of any accessories and
mechanical equipment. Rubber and oil will
permanently mark surfaces. Use a desk pad
to prevent possible damage and imprinting
caused by writing instruments and sharp
objects. Dust only with a clean, dry cloth,
going with the grain. Clean any marks with
a damp cloth, using a small quantity of mild
soap or detergent.
Do not use any wax-based polish, spray or
silicone. Eventually, a film will build up and
discolour the top. Do not place your
furniture in a position of permanent
exposure to direct sunlight.
Frosted Glass
Krug frosted glass doors, tabletops, modesty
panels and privacy screens are susceptible to
finger print grease residue when the frosted
side of the glass is touched. If possible wear
latex gloves when installing or moving
frosted glass.
To clean simply wipe with an ammonia based
cleaner using a microfibre cloth. The key in
cleaning frosted glass is to clean the whole
inside surface so that it will appear uniform
with no streaking. Frosted glass is cleaned
basically the same way as regular glass but
the inside frosted surface may need to be
wiped a couple of times in order to get all of
the dirt/grease out of the fine pores.
Plastic Laminates
Clean plastic laminates with mild soap and
warm water. Do not use steel wool, hot
water, or any abrasive cleaning product.
Fabric Upholstery
Professional upholstery cleaning is
recommended.
Custom Capabilities
Over 15% of our orders involve some type of
custom work, and we invite our customers to
make use of our extensive capabilities.
These include:
1) Dimensional customization of standard
size products
2) Custom finishes
3) For larger orders, completely
custom-designed products, as well as
non-standard wood species can be
specified.
Custom orders may require additional
production lead times. Contact Customer
Service for more information.
CANADA | 3
EFFECTIVE MARCH 1, 2008 A PRICE INCREASE OF 5% WILL APPLY TO ALL PRODUCTS IN THIS PRICE LIST