Specifications

GENERAL INFORMATION
Terms and Conditions
Net 30 days. A late payment charge of 1%
per month will be applied on overdue
invoices. This charge will be pro-rated to the
number of days past 30 days that the invoice
is overdue. All applicable sales taxes are
extra. Prices include shipping to territorial
warehouse. Distribution of this price list
does not in itself constitute an offer to sell.
Orders can be received only from authorized
Krug dealers. Acceptance of any order and
terms of sale may be established at the
discretion of Krug. Deposits are required on
orders received from new accounts as well as
on large or special orders.
Krug reserves the right to discontinue
designs, or to change designs, construction,
prices, or materials without notice.
Customer Service Hours
Please note customer service hours are:
8:30 am to 5:00 pm est
1.888.578.KRUG
1.519.748.5177 fax
Order Acknowledgements
Each order will be acknowledged via email
or fax. This acknowledgement is the final
agreement between Krug and the customer,
superseding all previous communications
regarding the purchase order. Where there is
a discrepancy on a purchase order between a
product code and a description, Krug will
make every effort to resolve the discrepancy,
but will be ruled by the product code
ordered. Please check all acknowledgements
for accuracy, and advise Krug of any
discrepancies with a purchase order.
Cancellation
A cancellation can be made only by
expressed agreement with Krug. A
cancellation fee may be incurred for
restocking.
Dimensions
Dimensions are in inches and approximate,
and subject to change without notice.
Contact Customer Service if dimensions are
critical.
Storage Charges
Krug reserves the right to assess a nominal
storage charge if a customer does not accept
shipment of an order within a week of the
ship date.
Contact Information
Phone: [phone].KRUG
Fax: [phone]
Purchase Order Fax: [phone]
Web: www.krug.ca
Email: [e-mail]
Installation Support
For assistance please contact Customer
Service at 1-888-578-5784 and you will be
directed to the appropriate installation
support person.
Pricing
Krug endeavors to ensure that all prices in
this price list reflect accurately our current
prices. However, errors do occur and will be
rectified through notices to the field. Krug
reserves the right to acknowledge pricing
that may be different from the price list.
Warranty
Krug warrants the construction and the
finish of all our products to be free from
defects in materials and workmanship for a
period of 10 years from the date of
purchase. This warranty does not apply to
components not manufactured by Krug
including textiles, which are subject to the
specific warranties of those manufacturers,
if any. Textile (fabric, leather, vinyl, or any
other covering material) suppliers do not
guarantee their products for durability and
colour fastness, and nor does Krug. Casters,
mechanical and electrical components have
a warranty of five years from the date of
purchase. The Krug warranty does not apply
to COM-specified materials, damage caused
by a carrier other than Krug, or variation in
wood finishes due to natural wood colour
variation. Krug cannot be held responsible
for variations in fabric dye lots from order
to order. All fabric is carefully inspected
when it is received, but a degree of variation
in colour should be expected. Repair or
replacement of any defect covered by the
Krug warranty will be made at no charge to
the original purchaser during the warranty
period.
This warranty policy does not apply to
defects resulting from negligence, misuse,
alteration, improper cleaning, stains or
accidents. Krug’s judgement will be final in
all matters concerning the condition of the
furniture, the cause or nature of the defect,
and the necessity or manner of repair.
Although Krug ensures the highest quality
workmanship in all of its products, Krug
does not warranty against normal wear,
fading, or damage that has occurred during
the life of Krug leather upholstery. All
leather pulls with use, especially in soft
seating applications. Puddling and
stretching is generated by repeated use and
is a hallmark of genuine leather and not
considered a defect.
Krug is not responsible for the damage or
degradation of product that may occur due
to extreme hot or cold temperatures after it
has left Krug.
Krug product should not be exposed to any
extreme hot or cold temperatures during its
life. All products should be stored in
climate-controlled warehousing and should
be transported on climate-controlled trailers
and containers, in order to protect its
integrity. Trailers and containers should not
be used for storage of products. Products
should remain in a climate-controlled
environment until the time that transport
commences, and should be moved into a
climate-controlled environment as soon as
transport is completed. Exposure to extreme
heat or cold temperatures voids the Krug
warranty.
This warranty applies to products sold in
North America only, and is made by Krug
only to the original purchasers acquiring our
products through authorized Krug dealers,
directly from Krug, or from others
specifically authorized to sell our products.
Exceptions to Krug’s 10 year warranty
program include Thelma and Louise stacking
chairs which have a limited warranty of one
year, as well as Capri stacking chairs which
have a limited warranty of two years from
the date of purchase. Seating products
intended for 24 hour usage receive a
warranty of 3 years from date of purchase.
Export Packaging
Krug is pleased to provide the option for
export packaging on all our products, to
provide additional protection from damage.
Export packaging is provided at an upcharge
of 5% of the net selling price per item.
Export packaging is STRONGLY
RECOMMENDED for:
(A) all shipments outside of the lower 48
states and Canada
(B) all shipments that will be held in storage
for an extended period prior to installation
Important: Please note that Krug will not be
responsible for damage claims on product
shipped or stored in the above conditions but
where export packaging has not been
utilized.
Please contact Customer Service for
specifications or any other assistance
regarding export packaging.
Freight Terms and Conditions
1. All product is shipped FOB the Krug
factory, with freight pre-paid to the
destination (dealer’s dock or territorial
warehouse). Customers must select a
standard delivery location for their orders.
2. Docks at the selected delivery location
must be equipped to handle a 53′ trailer.
3. When a Krug territorial warehouse is
selected as the default delivery location, it is
understood that Krug pays freight cost to the
territorial warehouse only, and no further.
The Customer is responsible for all charges
from this point.
2 | CANADA
EFFECTIVE MARCH 1, 2008 A PRICE INCREASE OF 5% WILL APPLY TO ALL PRODUCTS IN THIS PRICE LIST