Specifications

2
Description of Cases
Specifically covered in this manual is the Model
ONNA-3' narrow multi-deck merchandiser.
Store Conditions
Hill PHOENIX cases are designed to operate in an air-
conditioned store that maintains a 75°F (24°C) store
temperature and 55% (max) relative humidity
(CRMA conditions). Case operation will be adversely
affected by exposure to excessively high ambient tem-
peratures and/or humidity.
Receiving Cases
Examine fixtures carefully for shipping damage and
shortages. For information on shortages, contact the
Service Parts Department at the toll-free number listed
to the right.
Apparent Damage
Claims for obvious damage must be 1) noted on either
the freight bill or the express receipt and 2) signed by
the carrier's agent; otherwise, the carrier may refuse
the claim.
Concealed Damage
If damage becomes apparent after the equipment is
unpacked, retain all packing materials and submit a
written request to the carrier for inspection within 14
days of receipt of the equipment.
Lost Items
Equipment has been carefully inspected to insure the
highest level of quality. Any claim for lost items must
be made to Hill PHOENIX within 48 hours of receipt of
the equipment.
Technical Support
For technical questions regarding display cases, please
contact our Case Division Customer Service Department
at the toll-free number listed below.
Contacting the Factory
If you need to contact Hill PHOENIX regarding a spe-
cific fixture, be certain that you have both the case
model number and serial number - this information
is on the serial plate located on the lower rear baffle of
the case (see page 4 for details). When you have this
information, call the toll-free number below and ask for
a Service Parts Representative.
Welcome to the Hill Phoenix display case family. We’re very pleased that you’ve chosen Hill PHOENIX for your food
merchandising needs.
This handbook is targeted to individuals involved in the installation and/or operation of Hill Phoenix display cases and
contains detailed illustrations and important information about the product. By closely following the manual’s instructions,
you can expect peak performance, attractive fits and finish, and long case life from the product.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.), so please
feel free to contact Marketing Services at the toll-free number listed below. Thank you for choosing Hill Phoenix, and we
wish you the very best in outstanding food merchandising.
Hill Phoenix
1925 Ruffin Mill Rd.
Colonial Heights, VA 23834
Tel: [phone]
Fax: [phone]
Web site: www.hillphoenix.com
GENERAL INFORMATION