Technical data

5-4 Installation and Service Guide N5250-90001
Maintenance and Support PNA Series Microwave Network Analyzer System
Agilent Support, Services, and Assistance N5250A
Agilent Support, Services, and Assistance
Information on the following topics is included in this section.
• “Service and Support Options”
• “Contacting Agilent”
• “Shipping an Item to Agilent for Service or Repair”
Service and Support Options
The N5250C system has a one-year on-site service warranty which covers troubleshooting the system to an
individual instrument, device, or cable. In addition, each of the components (instrument, device, or cable) in
the system has its own warranty. Refer to the documentation provided with those components for the
appropriate warranty information.
NOTE There are many repair and calibration options available from the Agilent Technologies
support organization. These options cover a range of service agreements with varying
response times. Contact Agilent for additional information on available service agreements
for this product. Refer to “Contacting Agilent” on page 5-4.
Contacting Agilent
Assistance with test and measurements needs and information or finding a local Agilent office are available
on the Web at:
http://www.agilent.com/find/assist
If you do not have access to the Internet, please contact your Agilent field engineer.
NOTE In any correspondence or telephone conversation, refer to the Agilent product by its model number
and full serial number. With this information, the Agilent representative can determine whether your
product is still within its warranty period.
Shipping an Item to Agilent for Service or Repair
IMPORTANT Agilent Technologies reserves the right to reformat or replace the internal hard disk drive in
the network analyzer, contained in this system, as part of its repair. This will erase all user
information stored on the hard disk. It is imperative, therefore, that you make a backup copy
of your critical test data located on the analyzer’s hard disk before shipping it to Agilent for
repair.
If you wish to send an item from your system to Agilent Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of any failed
test and any error message.
• Ship the item using the original or comparable antistatic packaging materials.
• Contact Agilent for instructions on where to ship the item. Refer to “Contacting Agilent” on page 5-4 .