User manual

Adit 3200 - Release 1.6 ix
Preface
Warranty
Severity 2 issues are failures of the Licensed Software to comply with the Carrier Access
software specifications and that result in a major degradation of the Carrier Access Product so
as to impact its system or service performance, or significant impairments to network operator
control or effectiveness. Should a Severity 3 warranty defect with the Licensed Software occur
during the 90-day warranty period, Carrier Access will provide assistance to Buyer to
determine if a solution or workaround will be provided in a subsequent software release
following the reported issue.
Severity 3 issues are defined as failures of the Licensed Software to comply with the Carrier
Access software specifications but that do not significantly impair the function or service of the
Carrier Access Product or the system.
Determination of Severity 1, 2 or 3 shall be made solely by Carrier Access following receipt of
the reported problem. Refurbished material may be used to repair or replace the Product.
BUYER shall bear the risk of loss for Products or Software returned to Carrier Access for
repair, replacement, or service, and the same must be shipped pre-paid by BUYER.
Requests for warranty services and troubleshooting must be made to, and will be provided by, the
Carrier Access Customer Support Center via telephone during the warranty period and during
normal business hours. Normal business hours for Carrier Access Customer Support Center are
7:00 a.m. to 6:00 p.m. Mountain Standard Time, Monday through Friday, excluding weekends and
standard Carrier Access recognized holidays.
Limitation of Warranty & Limitation of Remedies
Correction of defects by repair, replacement, or service will be at Carrier Access's option and
constitute Carrier Access' sole obligation and BUYER's sole and exclusive remedy under the
limited warranty. Any such error correction or replacement provided to BUYER does not extend
the original warranty period for hardware or software, respectively.
Carrier Access assumes no warranty or other liability with respect to defects in the Product or
Software caused by:
a. modification, repair, storage, installation, operation, or maintenance of the Product
or Software by anyone other than Carrier Access or its agent, or as authorized and in
accordance with the Carrier Access Documentation, or
b. the negligent, unlawful or other improper use or storage of the Product or Software,
including its use with incompatible equipment or software; or
c. fire, explosion, power failures, acts of God, or any other cause beyond Carrier
Access' reasonable control, or
d. handling or transportation after title of the Product passes to BUYER.
Other manufacturer's equipment or software purchased by Carrier Access and resold to BUYER
will be limited to that manufacturer's warranty. Carrier Access assumes no warranty liability for
other manufacturer's equipment or software furnished by BUYER.
BUYER UNDERSTANDS AND AGREES AS FOLLOWS: Except for the limited warranty set
forth above, the Product, License Software and all services performed by Carrier Access hereunder
are provided “as is”, without representations or warranties of any kind. Carrier Access does not
warrant that the Product, License Software, any hardware or software, or any update, upgrade, fix
or workaround furnished to BUYER will meet BUYER's requirements, that the operation thereof,
including any maintenance or major releases thereto will be uninterrupted or error-free.