User's Guide

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 10 of 387
Authorization (“RMA”) number upon acceptance of your warranty claim by Carnegie or its
designated CASP.
Persons submitting a warranty claim must furnish proof of original purchase of the Product or
Battery in to receive any service from Carnegie or a CASP under this Limited Warranty. For all
warranty claims, the following proof of purchase documentation is required: the dated bill of
sale or delivery receipt; the name and address of the Authorized Reseller who sold the Product
or Battery; the model number; the serial number (which must not be altered or removed prior
to receipt by Carnegie or its CASP); and International Mobile Equipment Identity (IMEI) number
for the Product if applicable; together with a written description of the problem and the RMA
Number received from Carnegie or its CASP.
If your warranty claim is accepted by Carnegie or an applicable CASP, prepaid postage will be
provided to the address provided by Carnegie or the CASP at the time you receive your RMA
number. Products or Batteries must be shipped in either its original package or similar package
affording an equal degree of protection.
If Carnegie or a CASP elects to ship you a replacement Product or Battery prior to your
shipment of the replaced Product or Battery Carnegie may require a credit card authorization
or other form of payment as security for the retail price of the replacement Product or part and
applicable shipping costs. If you are unable to provide credit card authorization, advance
shipment of replacement parts may not be available to you and Carnegie will offer alternative
arrangements for service.
If advance shipment is approved, Carnegie will ship a replacement Product or part to you with
installation instructions, if applicable, and any requirements for the return of the replaced
Product or part. If you follow the instructions, Carnegie will cancel the credit card authorization,
so you will not be charged for the Product or part, excluding shipping to and from your location.
If you fail to return the replaced Product or part as instructed or return a replaced Product or
part that is ineligible for service, Carnegie will charge your credit card for the authorized
amount.
If Carnegie or a CASP elects not to provide you a refund, the repaired or replaced unit will be
returned in the prepaid return postage provided by you (or if no return postage is provided, to
your place of purchase) within a maximum of 30 calendar days of Carnegie’s or a CASP’s receipt
of the warranty Product or Battery. All accessories that are enclosed with the unit must be
individually listed on the packing slip for the shipping documentation. Neither Carnegie or any
CASP shall have any liability whatsoever for loss or damage to such accessories if they are not
listed. Defective accessories should be returned to the authorized CARNEGIE TECHNOLOGIES
Service Center as a separate repair item.