User's Guide

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 9 of 387
This limited warranty does not extend to broken or damaged accessories (except as provided
herein), exposed antenna, to Products operated contrary to the instructions contained in the
owner’s manual (refer to [insert hyperlink to online user manual]), or by the applicable
government body regulating and governing the use of such radio communications equipment;
or used as a rental unit at any time prior to or after original purchase at retail, unless specifically
approved by Carnegie in writing prior to rental. This warranty also does not apply to superficial
variations in material that do not cause failure due to environmental protection or radio
performance. This warranty does not cover regular product maintenance such as cleaning,
lubrication, or check-ups. This warranty is valid only for products purchased from Carnegie or its
authorized resellers.
Sole Warranty and Limitation of Liability
The remedies described in this Limited Warranty set forth your sole and exclusive remedies and
our entire liability for any breach warranty regarding the Product or its Batteries. This limited
warranty is given in lieu of all other express warranties, implied warranties and conditions,
including without limitation, any implied warranties or conditions of merchantability, quality, or
fitness for a particular purpose.
In no event shall Carnegie be liable for any damages in excess of the purchase price of the
Product or Battery, as applicable, or for any loss of use, loss of time, inconvenience, commercial
loss, lost profits or savings, or other incidental or consequential loss or damage.
Carnegie does not own or operate the satellite network on which the Product operates, and
therefore makes no warranty, and Carnegie assumes no liability for, the range, coverage,
design, grade of service, audio or data quality, streaming rates, equipment compatibility (with
non-Thuraya networks), network down-time, or billing practices with your use of the product
over a satellite network.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Any limitations of liability in this Limited Warranty shall not apply to (i) death or bodily injury
pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation;
(iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual
obligations. A damages claim based on a breach of major contractual obligations or gross
negligence will be limited to foreseeable damage typical for the sale contract concerned.
Obtaining Warranty Service
To obtain Warranty or Battery Warranty Service, contact Carnegie at 9737 Great Hills Trail,
Suite 260, Austin, Texas, 78759; phone: [phone]. In the event that Carnegie has
designated a Carnegie Authorized Service Provider (“CASP”) to handle warranty claims in your
geographic location, Carnegie will direct you to such CASP at the time of your initial contact. To
determine if a CASP has been designated in your area, refer to [insert hyperlink]. When
contacting Carnegie or your local CASP via telephone, call charges may apply depending on your
location. Contact your network operator for details. You will be provided a Return Materials