User's Guide

Thuraya SatBridge Smart Terminal User Guide Introduction
Page 7 of 387
Warranty
LIMITED WARRANTY FOR THURAYA SATBRIDGE BRANDED PRODUCTS ONLY
The Thuraya SatBridge Limited Warranty is a voluntary manufacturer’s warranty provided by
Cobbosseecontee Communications, LLC, a Delaware limited liability company doing business
as Carnegie Technologies (“Carnegie”). This warranty is non-transferable and provides rights
separate to rights provided by consumer law, including but not limited to those relating to
non-conforming goods. As such, the Thuraya SatBridge Limited Warranty benefits are in
addition to, and not instead of, rights provided by consumer law and it does not exclude,
limit, or suspend a consumer’s rights arising from statutory or other law applicable in
individual jurisdictions. Consumers may have the right to choose whether to claim service
under the Thuraya SatBridge Limited Warranty or under their consumer law rights.
Important: The Thuraya SatBridge Limited Warranty terms and conditions shall not apply to
consumer law claims.
Please note: All claims made under the Thuraya SatBridge Limited Warranty will be governed
by the terms set out in this warranty document.
Your use of the Product or Batteries covered by this Limited Warranty is permitted only in
combination with satellite services provided over the Thuraya network using airtime purchased
from one or more Thuraya authorized service providers. You are required to comply with this
Limited Warranty, as well as all terms and conditions that are applicable to the Product or
Batteries, and the use of Thuraya’s satellite network (the “Terms and Conditions”). Your failure
to comply with the Terms and Conditions may result in the termination of your consumer law
rights and rights under this Limited Warranty.
Limited One-Year Warranty for Thuraya SatBridge Products
Except as provided below for batteries, your Thuraya SatBridge-branded terminal and related
accessories—i.e., RF cables, SIM Card Readers, car kits, adapters, etc. (collectively referred to as
the “Product”)—is warranted against defects in materials and workmanship for a period of ONE
(1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance
with Carnegie’s Thuraya SatBridge user manual (refer to [insert hyperlink to online user
manual]). Under this warranty, you will be able to direct your claims to Carnegie even in
situations where you purchased your Thuraya SatBridge Product from an authorized third party.
Limited Twelve-Month Warranty for Thuraya SatBridge Batteries
The batteries in your Thuraya SatBridge-branded hardware product (“Batteries”) are warranted
against defects in materials and workmanship for a period of TWELVE (12) MONTHS from the
date of original retail purchase of the Battery or Product incorporating the Battery (“Battery
Warranty Period”). During the Battery Warranty Period, Carnegie or a Carnegie Authorized
Service Provider (“CASP”) will replace any non-functioning Battery(ies), without charge for parts
or labor, except in cases where Carnegie or the applicable CASP determines (i) the Batteries