User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Document: DHF-3756 Page 9 of 60
Revision: 1.0 Effective: January 29, 2012
Scope of This Guide
This guide is intended to be used by Assisted Living/Independent Living (AL/IL) facility maintenance personnel
to service and maintain the QuietCare system. Both QuietCare — Dial-Up and QuietCare — Networked
systems are referred to in this Hardware Maintenance Guide.
Maintenance instructions that are significantly different between the systems are differentiated in their
respective sections in the front part of the guide. For example, updating the script on the base station can be
found in the QuietCare — Dial-Up section, while working with the mesh router is unique to the QuietCare —
Networked system.
Maintenance processes that utilize similar methods for both systems are outlined in sections in the latter part
of the guide. For example, pager systems and painting procedures are similar for QuietCare — Dial-Up and
QuietCare — Networked systems.
Your Responsibilities
The following table summarizes some basic customer responsibilities. Topics related to basic maintenance
and troubleshooting are covered in this manual.

Designate a QuietCare program manager During the installation, the customer will be
required to designate a facility staff member to be
trained on troubleshooting. An email address and
phone number for notifying the building of issues
that they are responsible for must also be
provided

Notify Care Innovations about building
infrastructure changes
The customer will be required to notify their Care
Innovations QuietCare representative prior to any
changes to the building infrastructure/construction
that may affect either the Internal Pager
Transmitter or the individual QuietCare systems in
the resident rooms.
This may include but is not limited to, new
construction building wide, any change in room
layouts (i.e. combining two rooms to make one
larger room or vice versa), any change in the
broadband connection used by the pager
transmitter, a change in the phone system, etc.
**Please note: Infrastructure modifications to
room layouts may require an installation
modification. Failure to do so may result in failure
to detect an urgent alert condition. It is strongly
recommended that the customer call their Care
Innovations QuietCare representative before
making these modifications.

Perform basic troubleshooting if issues
arise
The customer will be required to follow steps to
troubleshoot various situations for both QuietCare
— Dial-Up and QuietCare — Networked systems.
Please see each respective Troubleshooting
section for more information on the service issues
that may require maintenance personnel
involvement.