User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 56 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012
No pages received Broadband issues: The
pager transmitter needs to
be connected to an a c tiv e
broadband connection t o
fu nc t i on p r op e r l y .
Facility server
1. The server will be plugged into a
modem, router or some type of
networking equipment. Confirm that
this connection is secure. There should
be a light on next to each of these
ports.
2. Check the power to both the
networking equipment and the base
station.
3. If all the devices are connected and
the power light is on, the next step will
be to contact your Care Innovations
QuietCare Support. They will talk you
though rebooting the devices. Please
DO NOT reboot any of the hardware
before contacting Care Innovations.
Check out procedure:
Confirm the test pages that were sent
to all the pagers were received. Contact
Care Innovations QuietCare
representative once this is confirmed.
Isolated pager not
receiving alerts
 Batteries low
 Volume turned off
Replace batteries if needed and check
volume settings. If these are not the
cause, the pager might need to be
replaced.
For the following paging system alerts (via QuietCare pager), call 1-855-885-CARE or email at
[e-mail] to obtain guidance on how to troubleshoot: