User`s manual
Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Document: DHF-3756 Page 55 of 60
Revision: 1.0 Effective: January 29, 2012
Pager Troubleshooting and Maintenance
The QuietCare system detects a number of alerts that require immediate attention. This necessitates the
installation of an Internal Pager Transmitter in the building which is the required method of receiving alerts.
The Internal Pager Transmitter coverage is controllable and message queue length is short. It provides faster
and more reliable message delivery than a Wide Area Network Paging system or SMS system where the
messages are sent from a source outside the building.
In order for QuietCare to send alerts from our monitoring servers to the local Pager Transmitter installed in the
facility, via installed PC (provided), a dedicated broadband WAN networking device with a Static IP Address
must be provided. We ask that the connection be installed in utility/electrical closet in central location in the
building. In order for QuietCare to remotely access our PC and Transmitter, the following ports must be open;
22, 80, 110, 143 & 443.
Troubleshooting
Using our internal
d
i
ag
nostics,
the Care Innovations QuietCare Support team will be notified if the pager
transmitt
e
r
is unable to send pages. In
t
u
r
n
,
we
will
contact
you
w
i
th
troubleshooting
steps.
The following
table includes
issues and steps you can take to
troubleshoot
.
PagerTransmitterSystemTroubleshooting
Is
sue
Possible
Cause
Ac
tio
n
No pages received Power
i
ss
u
es
:
Each
component
has a power
cor
d
connecting it to outlets
on
th
e
Uninterrupted Power
Supply
(UPS).
Transmitter - There is a PWR light on the
transmitter that should be on at all times.
If this light is out, check to see if it is
plugged into the AC adapter and that the
adapter is plugged into the UPS. Also,
make sure the power light on the UPS is
on.
Facility server - There is a PWR light on
the back of the server that should be on
at all times. If this light is out, check to
see if the power cord is plugged into the
UPS. Also, make sure the power light on
the UPS is on. When finished, send a test
page to confirm the facility server is
turned on.
USB –
verify it is plugged in.