User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Document: DHF-3756 Page 35 of 60
Revision: 1.0 Effective: January 29, 2012
Is sue Possible Cause Ac tio n
by the mass dial in issue, follow these
steps:
1. Confirm that all QuietCare units are
plugged into the phone jack labeled
QC.
2. Confirm that no telephones are
plugged into the QuietCare phone
jacks or base stations. If there are,
remove them.
3. Confirm that all of the QuietCare
phone jacks have dial tone.
4. If all of these steps have been taken
and the issue hasn’t been resolved,
contact Care Innovations QuietCare
Support.
For the following system alerts (via QuietCare pager), call 1-855-885-CARE or email at
[e-mail] to obtain guidance on how to troubleshoot:
What You See What It Means
System Problem
Alerts stopped
Cannot reach server
Facility server is unable to connect to the pager transmitter. You
will not get information from QuietCare about resident activity.
Follow community procedures about what to do when
QuietCare is not working.
System Problem
Alerts stopped
Paging system being shut
down due to power outage
Paging system was on battery power, which is now running out.
You will not get information from QuietCare about resident
activity. Follow community procedures about what to do when
QuietCare is not working.
System Warning Although the system is working, there are problems. The
system will be working on backup battery power.
System Warning Alerts will
be sent Paging system is
on battery power
Primary AC power has failed; UPS is running on battery
backup.
System Error Alerts still sent
but battery is critically low
UPS battery has run down, paging system will be up for only
a few more minutes.
System Error Alerts stopped
Paging system is being shut
down due to power outage
UPS battery is completely dead, system is shutting down
immediately.
System Error Alerts stopped
Cannot reach server
Pager transmitter cannot reach QuietCare hosted server to
retrieve.
System Recovery Alerts The QuietCare facility server is working and back to normal