User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 34 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012
Is sue Possible Cause Ac tio n
through the following steps:
If it has never dialed in, check that the
ID programmed in base station LED
matches the ID on back of the base
station.
.
Low battery
indicator on
QuietCare web site
Missing sensor or dead battery
 Batteries not inserted properly
 Battery ribbon strip is behind
batteries
 Incorrect battery orientation
 Batteries not seated properly
causing insufficient contact
 Battery terminal corrosion
Replace all of the batteries in the room
sensors. Reposition sensors as
described in the Sensor Mounting and
Positioning section.
Sensor always
firing
Low battery Replace battery to maintain functionality.
Sensor sending
motion, no sensor
heartbeat
Low battery Replace battery as soon as possible.
Pager alert
“Check RoomTemp
Rm 114 Stein
Apartment too
(hot/cold)”
 Base station antenna located
in direct sunlight, near a
heating vent, near an open
window, etc.
Move the antenna or base station if there
is a persistent issue. Contact Customer
Support at 1-855-885-CARE or email at
[e-mail] before
moving the base station. There is no
need to update the base station script if
you are moving it within the same room.
Pager alert
“Check Antenna
Rm 114 Stein
May be unplugged”
Base station is dialing in but
no data is being transferred.
Antenna may be unplugged.
Confirm that antenna is plugged in and
secure.
A large number of
rooms on
the
website show:
 ba se st a t io n
d
i s c onne ct ed fr om
phone jack or
power outlet
 pow e r/p h one
outage
 phone off the hook
err o r m e ssages
If there multiple base stations
in a building that are unable to
connect to QuietCare servers,
there may be a systemic
facility phone infrastructure
issue.
The three most common
causes are:
 Power outage throughout the
building
 Phone line outage throughout
the building
Party lines are in use
If you are aware of the cause, such as a
storm, poor wiring, or service provider
billing issues, contact Care Innovations
QuietCare support regarding actions being
taken to address the problem.
If no cause for the issue is obvious, it
may be that multiple rooms are
connected to one phone line which is
referred to as a Shared Service Phone
Circuit (a party line) that was installed
before QuietCare. A Shared Service
Phone Circuit is a telephone circuit
where two or more phone jacks in two or
more residences share the same phone
number. This requires that the facility
have an extra pair of wires running to
each resident phone jack, terminating at
an internal phone block.
If this is the case for the rooms affected