User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Document: DHF-3756 Page 33 of 60
Revision: 1.0 Effective: January 29, 2012
Is sue Possible Cause Ac tio n
BaseUnit Rm 114
Stein
May be unplugged
or
phone off hook”
disconnected f r om the
phone jack
or power outlet
 Power or
p h one outage
 Phone off the hook
 Power strip turned off
1. Is the unit plugged in? Check to
confirm the AC adapter is plugged into
the 12VDC slot in the base station.
If the base station is plugged into a
power strip, verify that the strip is
turned on and that the strip’s
connection in the wall outlet is secure.
2. Is the unit plugged into an outlet
controlled by a wall switch? Some
electrical outlets can be turned on or off
via a wall switch. If the base station is
plugged into this type of outlet and the
switch gets turned off, the base station
is switched off as well and the unit is
unable to dial in.
The Care Innovations QuietCare
installer will check for this during the
initial installation but, it might
inadvertently be plugged back into a
different outlet in the event it is
unplugged.
3. Is the phone line working? Check for
dial tone in the wall phone jack by
plugging a phone directly into it. If
there is no dial tone, the jack might be
physically damaged or the phone
service provider might be experiencing
issues.
4. Can the phone make outgoing calls to
800 numbers? Is there a dial tone?
Sometimes phones lines are set up to
only receive incoming calls. You can
test this by calling the New York offices
toll free number 1-855-885-CARE.
5. Tried all the above and it still won’t
connect? Please contact Care
Innovations Customer Support at 1-
855-885-CARE or
[e-mail]
6. Has the base station ever dialed in?
Customer Support may ask you to
confirm that the ID on the back of the
base station matches the #
programmed in the base station.
Customer Support may walk you