User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 32 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012
Troubleshooting
The following table provides a list of common service issues that may require AL/IL maintenance personnel
involvement.
As described in the Introduction, you will be notified if a QuietCare service issue requires your attention
through QuietCare pager alerts, email, telephone, and web site indicators. When an issue is presented to you
using one of these means, utilize the table below to find the issue, understand the possible cause, and perform
the necessary actions to troubleshoot. There may be subsequent actions required to fully resolve the issue—
additional detail is provided in the following QuietCare — Dial-Up sections.
Is sue Possible Cause Ac tio n
Sensor not
functional
1. To replace the sensor, refer to
service kit inventory list to find a
sensor that will work in that location
2. Bring new replacement sensor to
room
3. If nonfunctional sensor is still there,
pull it out of the bracket and take
batteries out to disable
4. Pull battery tab on replacement
sensor and place in bracket
5. Refer to the sensor positioning
section for important details
regarding proper sensor angle
6. Retain the serial number from the
sensor label
7. Call 1-855-885-CARE or email at
[e-mail] to
provide room #, sensor serial
number, and role (e.g. bathroom)
Sensor missing,
uninstalled, or
needs to be moved
1. To replace the sensor, refer to service
kit inventory list to find a sensor that
will work in that location
2. Bring new replacement sensor to
room
3. Refer to the sensor mounting section
for important details regarding proper
sensor placement and installation
4. Pull battery tab on replacement sensor
and place in bracket
5. Refer to the sensor positioning section
for important details regarding proper
sensor angle
6. Retain the serial number from the
sensor label
7. Call 1-855-885-CARE or email at
[e-mail] to
provide room #, sensor serial number,
and role (e.g. bathroom)
Pager alert
“01: Check
 A base station is
Visit the room number reported and
answer the following questions: