User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 18 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012
QuietCare — Networked QuietCare Service Kit
As part of the installation process, the member of your staff designated as the QuietCare program manager for
your facility receives a free service kit. Along with this kit, an Inventory Sheet will be provided that should be
used to keep track of used items. When you run low on a specific item, contact Customer Support at 1-855-
885-CARE or email at [e-mail]. There may be a small fee for any additional items.
The QuietCare — Networked service kit may include:
 Wedge brackets
 Mesh router(s)
 Door sensor(s) (if used)
 Spare magnets for Door Sensor + tape
 PIR sensors (motion sensors)
 Screws
 Flat brackets
Replacing a Mesh Router
A mesh router is a device that works with coordinators to join other routers to build the backbone of the
network. It has a backup battery to keep the network operational for at least two hours in the event of a power
outage or loss of AC power. If a QuietCare — Networked mesh router is removed or missing, follow the
instructions in this section to replace the router.
After installation, you should have received a floor plan that shows where common area routers have been
installed in your facility. This floor plan will be helpful in locating routers that need to be replaced or serviced.
NOTE: Be sure the replacement router you are using is correctly programmed for the room/location in which it
is being placed. Refer to your QuietCare — Networked Service Kit for proper devices.
DeterminingaLocationfortheRouter
Follow these guidelines when replacing a router:
 Verify that the outlet is grounded
 DO NOT plug it into in a switched outlet. To check if an outlet is switched:
a. Plug the AC Receptacle tester into the outlet
b. Flip every switch in the room one by one, verifying that the outlet hasn’t lost power using the
AC Receptacle tester.
 Avoid placing behind large metal objects
ReplacementSteps
Complete the following steps to replace a mesh router:
1. Using a pen or pencil, turn mesh router battery on by pressing the on/off button on the side of the
router. You can also use the pen or pencil to write the room number or location on the mesh router
before you plug it in.
2. Plug the mesh router into an AC main outlet in the room or location where the router is being replaced.
The blue LED light on the router will blink with a steady flash when it has joined the network.
3. Contact Care Innovations QuietCare Support to verify that the router is correctly replaced.