User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 16 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012
Is sue Possible Cause Ac tio n
Apartment too
(hot/cold)”
 Window open
discuss options for relocating the sensor
or sensor selection.
Pager alert
“System Problem
Many/all rooms
down Coordinator
un-plugged or
failed”
 USB coordinator is
unplugged or has otherwise
failed to connect to the
facility server
1. Securely re-plug the USB coordinator
into the facility server. If the original USB
coordinator cannot be located, obtain one
from the spares kit.
2. Call 1-855-885-CARE after plugging
the coordinator back into the facility
server.
Communicate to customer support
whether the original coordinator was
located or whether one was acquired from
the spares kit. This will ensure the proper
network assignment.
For the following system alerts (via QuietCare pager), call 1-855-885-CARE or email at
[e-mail] to obtain guidance on how to troubleshoot:
What You See What It Means
System Problem
Alerts stopped
Cannot reach server
Facility server is unable to connect to the pager transmitter. You
will not get information from QuietCare about resident activity.
Follow community procedures about what to do when
QuietCare is not working.
System Problem
Alerts stopped
Paging system being shut
down due to power outage
Paging system was on battery power, which is now running out.
You will not get information from QuietCare about resident
activity. Follow community procedures about what to do when
QuietCare is not working.
System Problem
Many/all rooms down
Coordinator un-plugged or
failed
USB coordinator is unplugged or has otherwise failed to
connect to the facility server. You will not get information from
QuietCare about resident activity. Follow community
procedures about what to do when QuietCare is not working.