User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Document: DHF-3756 Page 15 of 60
Revision: 1.0 Effective: January 29, 2012
Is sue Possible Cause Ac tio n
7. Call 1-855-885-CARE or email at
[e-mail] to
provide room #, sensor serial
number, and role (e.g. bathroom)
Sensor missing,
uninstalled, or
needs to be moved
1. To replace the sensor, refer to
service kit inventory list to find a
sensor that will work in that location
2. Bring new replacement sensor to
room
3. Refer to the sensor mounting
section for important details
regarding proper sensor placement
and installation
4. Pull battery tab on replacement
sensor and place in bracket
5. Refer to the sensor positioning
section for important details
regarding proper sensor angle
6. Retain the serial number from the
sensor label
7. Call 1-855-885-CARE or email at
[e-mail] to
provide room #, sensor serial
number, and role (e.g. bathroom)
Low battery
indicator on
QuietCare web site
Missing sensor or dead battery
 Batteries not inserted
properly
 Battery ribbon strip is
behind batteries
 Incorrect battery orientation
 Batteries not seated
properly causing
insufficient contact
 Battery terminal corrosion
Try replacing the batteries in the
particular sensor.
If the sensor device is still missing, try
bringing sensor near other sensor on
network to join. Check website
approximately 15 min later; if the sensor
does not rejoin, call 1-855-885-CARE or
email at [e-mail]
Sensor always
firing
Low battery Replace battery to maintain functionality.
Sensor sending
motion, no sensor
heartbeat
Low battery Replace battery as soon as possible.
Pager alert
“Check Router
Rm 114
Router unplugged”
 Router may be unplugged
or
power is out
See preceding issues in table related to
mesh router (e.g. missing, beeping) to
resolve.
Pager alert
“Check RoomTemp
Rm 114 Stein
 Problem with resident’s
climate system (too hot or
cold)
If the sensor is misreading the
temperature, call 1-855-885-CARE or
email at [e-mail] to