User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 14 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012
Is sue Possible Cause Ac tio n
 Router removed from
facility
 Another router is missing
from the network which
impacted this router
2. Verify that it is a grounded outlet but
NOT a switched outlet
3. Refer to detailed instructions in
section Replacing a Mesh Router
Replacement Steps
Mesh Router is
beeping (on
network)
 AC power to router is no
longer being supplied due
to:
- Router unplugged
- Lost power to outlet
(power outage, circuit
breaker)
1. Check mesh router in room X and
determine if the router is unplugged
2. Determine if there is power to the
outlet (due to power outage, circuit
triggered)
3. Verify that it is a grounded outlet but
NOT a switched outlet
4. If router unplugged and beeping,
ensure switch is on by pressing in
the On/Off button on the side of the
router. Green LED means ON.
IMPORTANT: To ensure router
connected to network, Check website
~15 min later, if mesh router did not
rejoin network call 1-855-885-CARE
or email at
[e-mail] for
further troubleshooting.
Sensor missing
from network
 Device removed/missing
 RF Interference
 No mesh router nearby to
join
1. Press the LED on the front of PIR
or door sensor will trigger the
sensor to rejoin the network
a. If LED flashes after pressing,
proceed to step 2.
b. If LED does not flash, check
batteries.
2. Call 1-855-885-CARE or email at
[e-mail] to
confirm that the sensor has
rejoined the network.
Sensor not
functional
1. To replace the sensor, refer to
service kit inventory list to find a
sensor that will work in that location
2. Bring new replacement sensor to
room
3. If nonfunctional sensor is still there,
pull it out of the bracket and take
batteries out to disable
4. Pull battery tab on replacement
sensor and place in bracket
5. Refer to the sensor positioning
section for important details
regarding proper sensor angle
6. Retain the serial number from the
sensor label