User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Document: DHF-3756 Page 13 of 60
Revision: 1.0 Effective: January 29, 2012
QuietCare — Networked Troubleshooting &
Maintenance
This section describes troubleshooting and maintenance steps specifically for QuietCare — Networked
systems. QuietCare — Networked systems utilize broadband and routers to send data from motion sensors.
System Components
Component What it Does
Mesh router Works with coordinators to join other routers to build the backbone of the
network over broadband.
CAUTION: The Lithium cell used in this device may present a fire or chemical burn hazard if
mistreated. Do not recharge, disassemble, heat above 100°C (212°F) or incinerate. Dispose of
used cell promptly. Keep away from children.
Motion sensor Detects motion data; multiple sensors are strategically placed throughout
the resident’s living area.
Pager transmitter Sends alerts to caregiver pagers.
Pager Receives urgent and non-urgent alerts requiring caregiver attention.
QuietCare website
Intended for clinical personnel to access residents’ daily and long term
reports, as well as cumulative reports alert logs, resident logs, group motion
through door, on all residents in your community, through the secure
QuietCare website.
Troubleshooting
The following table provides a list of common service issues that may require AL/IL maintenance personnel
involvement.
As described in the Introduction, you will be notified if a QuietCare service issue requires your attention
through QuietCare pager alerts, email, telephone, and web site indicators. When an issue is presented to you
using one of these means, utilize the table below to find the issue, understand the possible cause, and perform
the necessary actions to troubleshoot. There may be subsequent actions required to fully resolve the issue—
additional detail is provided in the following QuietCare — Networked sections.
Is sue Possible Cause Ac tio n
Mesh router
missing from the
network
 Router damaged
 RF interference
 Router unplugged with
dead battery
1. If possible, locate the lost mesh
router in the facility.
Note: If you cannot find the router, you must
replace it. See Replacing a Mesh Router for
detailed instructions.