Warranty Information

workmanship for a period of ve (5) years to the original purchaser, as long as it remains upholstered in the original fabric or leather, and is used under normal wear and
normal conditions.
Spring System – Limited Five (5) Year Warranty
Subject to the General Limitations contained herein, the spring system in the upholstery frame is warranted by Schnadig
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International Corporation against defects in
materials and workmanship for a period of ve (5) years to the original purchaser, as long as it remains upholstered in the original fabric or leather, and is used under
normal wear and normal conditions.
Cushions – Limited One (1) Year Warranty
Schnadig
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International Corporation uses premium high-resiliency cushioning materials in its four types of cushion construction. These include a very structured standard
poly-ber cushion; high-feather content with a soft relaxed down cushion; medium-feather content with a relaxed top and more structured cushion, and a springdown
cushion with a structured feather top and inner coil spring support. Subject to the General Limitations contained herein, cushions are warranted by Schnadig
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International
Corporation against the abnormal loss of resiliency for one (1) year from the date of purchase by the original purchaser, as long as the cushion is used under normal wear
and normal conditions. Abnormal wear and loss of resiliency should not be confused with attening of the foam, feathers and bers, which are considered normal wear and
are not considered defects under this warranty.
Fabric and Leather – Limited One (1) Year Warranty
Subject to the General Limitations contained herein, fabric and leather coverings, (excluding customer’s own material), are warranted to be free of manufacturing defects
for one (1) year from the date of purchase by the original purchaser against seam slippage, mis-weaves, breakdown, shrinkage, loss of nap, and dye transfer as long as the
upholstered furniture is used under normal wear and normal conditions.
Pile Fabrics consist of Velvets and Chenilles. Irregular surface appearance is normal and should not be considered faulty or defective. Pile distortion may occur when the
fabric is attened or crushed, altering and amplifying the angle of light reection and resulting in a more dramatic contrast between light and dark on the fabric surface. Due
to the nature of how velvets are woven and cut, expect some pile crushing as well as matting when selecting this type of fabric.
Dye-lot Variations in color will occur not only between rolls, but often within the roll itself. A commercial match refers to a dye-lot variation that is considered acceptable
to a production standard. Thus, a 10% shade variation is acceptable. Shade variations can also expected in leathers, not only between individual hides, but on the individual
hide itself.
WARRANTY CLAIMS
1. All claims requested that are still under warranty should be emailed to [e-mail] or mailed to Claims Department,
4200 Tudor Ln, Greensboro NC 27410.
2. In order to determine if a defect or damage exists and how to best resolve the claim a clear photo of the issue is required along with the item number, invoice
number, reason for claim and photo of the manufacture QC label and production/SKU label. Additional information may also be required to resolve the claim.
A. Take a close up photo showing the issue with something to indicate the scale such as a pen or coin.
B. Also take a photo of the complete piece showing where the issue is located on the piece.
C . View your photos and take multiple shots until the issue is shown accurately, no blurry photos will be accepted.
D. Include photo of the label located on the item so we can address issue with manufacturer and improve quality.
3. Dealer has 30 days to le claim once issue is known. Schnadig
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International has the right to deny any claim that is not within policy. Once claim has been received
and nal documentation is requested to resolve claim ie: repair bill/donation receipt, dealer has 30 days to comply or claim will be closed and/or denied.
4. Claims must be made through the dealer where the furniture was originally purchased. If the original dealer is not accessible you may contact Claims directly at 4200
Tudor Ln, Greensboro, NC 27410, Attn: Claims Department or contact [e-mail]
5. All claims must be approved by Schnadig
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International Claims Department before credit can be issued. Including repair photos are required for all repairs.
6. If a part is required for claims still under warranty a request can be made to [e-mail] accompanied with a photo, item number, invoice number and reason
for request. If part is not available, claim will be transferred over to the Claims Department.
7. If handling damage is suspected, dealer must le with carrier if your shipment is collect.
8. Dealer is responsible for inspecting and notating any carton damage on delivery receipt upon delivery as well as obtaining photos of damaged cartons.
9. Dealer is responsible for inspecting the merchandise for any defects or damages before delivering to consumers home. Schnadig
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is not responsible for freight charges
to consumer’s home whether it’s an original or replacement.
10. If the above information is not received the claim will be denied.