Warranty Information

• Dye-lot Variations in color will occur not only between rolls, but often within the roll itself. A commercial match refers to a dye-lot
variation that is considered acceptable to a production standard. Thus, a 10% shade variation is acceptable. Shade variations can
also be expected in leathers, not only between individual hides, but on the individual hide itself.
WARRANTY CLAIMS PROCEDURE
1. All claims that a Company product fails to comply with an express limited warranty described above (a “warranty claim”) must be
communicated by the customer to the authorized dealer from which the product was purchased. The dealer then will collect the
warranty claim information outlined in this procedure and submit the warranty claim to the Company for resolution. In the event
the dealer from which the product was purchased is inaccessible, a customer may submit the required warranty claim information
directly to the Company by email to [e-mail]. Claims originating outside the continental United States and not
submitted through an authorized dealer may be submitted by email to [e-mail]. Alternatively, a warranty claim may
be submitted by a customer by mailing the required supporting information to Claims Department, Schnadig International
Corporation, 4200 Tudor Lane, Greensboro, NC 27410.
2. All warranty claims must be accompanied by the following information (which is itemized on a warranty claim form provided by the
dealer):
a. customer’s name and address;
b. a copy of the dealer’s sales invoice;
c. copies of manufacturer’s QC label and production/SKU label;
d. brief description of the defect or damage;
e. a photograph (or if more appropriate, a video) of the defect or damage and, if relevant, a photograph of the shipping
carton.
3. The Company shall determine in its sole discretion whether to allow or deny a warranty claim. Any warranty claim not accompanied
by the required supporting information may be denied for failure to provide the required background information.
4. If a warranty claim is allowed, the Company in its sole discretion will decide whether to replace or repair the product.
5. If the product will be repaired, repair instructions along with necessary parts will be shipped to the dealer and the dealer or a
qualified third party will undertake the repairs.
6. If the product is to be replaced, the Company will ship the replacement product to the dealer which will arrange for delivery to the
customer and pick up of the defective product.
7. A customer may request that the product subject to a warranty claim be replaced as opposed to being repaired. The Company will
send a replacement product after the original product determined by the Company to be defective is donated to a tax-deductible
charity of the customer’s choice. The customer must receive approval from the Company PRIOR to donating the item to charity and
upon receipt of the proof of donation slip, the Company will ship the replacement product.
DEALER RESPONSIBILITIES
1. A customer must submit a warranty claim within the prescribed warranty period to the dealer from which the product was
purchased.
2. The dealer will complete the warranty claim supporting information form and assist the customer in assembling the required
supporting information.
3. The dealer will submit the warranty claim to the Company on behalf of the customer; and subsequently, the dealer will inform the
customer as to whether the warranty claim is allowed or rejected, and if allowed, the manner in which the claim will be resolved.
4. In the event the dealer determines that a product has been damaged during shipment to the dealer or delivery to the customer, the
dealer will assist the customer in preparing and filing an appropriate freight damage claim. Damage to products which occurred
during shipment or delivery is not a matter covered by the Company’s limited product warranty.
SCHNADIG®, COMPOSITIONS®, CARACOLE® and A BEAUTIFUL TURN IN A NEW DIRECTION® are registered trademarks of Schnadig
International Corporation and may not be used without permission.