Warranty Information

characteristics are not considered defects under the warranty. Clean the frames of your natural fiber furniture by dusting or
vacuuming; sponge spills with mild soap and water, rinse and wipe dry.
13. The Company’s products are not designed for outdoor use. There may be images in catalogs that display items in an outdoor setting.
This is for display purposes only and not an indication that the product is suitable for outdoor use. Damage due to exposure to
outdoor elements is not considered a defect under the warranty.
14. Neither this nor any other warranty, express or implied, is offered by the Company for any electrical devices, including but not
limited to lighting fixtures, surge protectors, or computer, electronic or multi-media management devices that may be included with
a product.
15. Irregular surface appearance in any pile fabric such as chenille or velvet is normal and should not be considered faulty or defective.
Pile distortion may occur when the fabric is flattened or crushed, altering and amplifying the angle of light reflection and resulting in
a more dramatic contrast between light and dark on the fabric surface. Due to the nature of how velvets are woven and cut, expect
some pile crushing as well as matting when selecting this type of fabric. Regular vacuuming is recommended for care of all
upholstery fabrics.
16. The Company strives to provide an accurate representation of the finishes, fabrics, and materials displayed in its catalogs and on our
website; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors and printers,
some color variation is possible. To determine the exact color of a finish, fabric or material, we suggest that you contact the dealer
or the Company for a sample.
17. This warranty does not cover floor samples or other products designated “as is” or “final sale” at time of purchase.
CASE GOODS LIMITED WARRANTY
Case Goods – Limited One (1) Year Warranty
Subject to the limitations and exclusions described herein, the Company warrants its products to be free from defects in material and
workmanship for a term of one (1) year from the date of purchase from an authorized dealer by the original purchaser.
• Finish Information: The Company’s products are offered in a variety of finishes. Each piece is finished by hand and involves a variety
of steps. While we strive to replicate each finish to a standard, each piece will be truly unique due to the individual attention each
order receives. This is a result of the varying application techniques that are hand crafted. Other variations in wood such as species,
grain and color have their own impact of the final look of your finished frame. Because the finishing process is completed on
demand, it is preferable to finish at the same time to match a finish between pieces. Striping or accenting is available on certain
items. This is a very labor intensive manual process and the look will vary from piece to piece.
• Silver Leaf application is by hand and can contain some slight wrinkling and variations. These conditions are not considered defects.
UPHOLSTERED PRODUCTS LIMITED WARRANTY
Frame – Limited Five (5) Year Warranty
Subject to the limitations and exclusions described herein, the upholstery frame is warranted by the Company against defects in materials and
workmanship for a period of five (5) years from the date of purchase from an authorized dealer by the original purchaser, as long as it remains
upholstered in the original fabric or leather, and is used under normal conditions.
Spring System – Limited Five (5) Year Warranty
Subject to the limitations and exclusions described herein, the spring system in the upholstery frame is warranted by the Company against
defects in materials and workmanship for a period of five (5) years from the date of purchase from an authorized dealer by the original
purchaser, as long as it remains upholstered in the original fabric or leather, and is used under normal conditions.
Cushions – Limited One (1) Year Warranty
The Company uses premium high-resiliency cushioning materials in its four types of cushion construction. These include a very structured
standard poly-fiber cushion; high-feather content with a soft relaxed down cushion; medium-feather content with a relaxed top and more
structured cushion, and a spring down cushion with a structured feather top and inner coil spring support. Subject to the limitations and
exclusions described herein, cushions are warranted by the Company against the abnormal loss of resiliency for a period of one (1) year from
the date of purchase from an authorized dealer by the original purchaser, as long as the cushion is used under normal conditions. Abnormal
wear and loss of resiliency should not be confused with flattening of the foam, feathers, and fibers, which are considered normal wear and are
not considered defects under this warranty.
Fabric and Leather – Limited One (1) Year Warranty
Subject to the limitations and exclusions described herein, fabric and leather coverings, (excluding customer’s own material), are warranted by
the Company to be free of manufacturing defects for a period of one (1) year from the date of purchase from an authorized dealer by the
original purchaser against seam slippage, mis-weaves, breakdown, shrinkage, loss of nap, and dye transfer as long as the upholstered furniture
is used under normal conditions.
• Pile Fabrics consist of velvets and chenille’s. Irregular surface appearance is normal and should not be considered faulty or
defective. Pile distortion may occur when the fabric is flattened or crushed, altering and amplifying the angle of light reflection and
resulting in a more dramatic contrast between light and dark on the fabric surface. Due to the nature of how velvets are woven and
cut, expect some pile crushing as well as matting when selecting this type of fabric.