Use and Care Guide
35
TROUBLESHOOTING
Before calling for service, reference the following table for common problems that may enable self diagnosis or can resolve the
problem:
SYMPTOM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Clock is off and controls
do not function
Power is off
Check breaker
Wiring improperly connected
Call electrician to properly connect wiring
Oven is not heating
Oven is improperly set
Check oven temperature and mode setting
Opposite oven set on a double oven
Verify that the desired oven has been set for cooking on a
double by pressing RIGHT or LEFT as appropriate
DELAY COOK has been set
Check oven display for DELAY icon
TIMED COOK mode has expired
Check oven display for HoLD icon. Oven setting changes
to 150° F
Door will not open
Oven is in SELF CLEAN or SELF CLEAN
has completed and oven is cooling
Allow SELF CLEAN cycle to complete and oven to cool.
Check oven display for LOCK icon.
SELF CLEAN will not
start
Oven is still hot
Allow oven to cool. SELF CLEAN cannot start until oven
is below 250° F.
Door is not completely closed
Close oven door tightly to allow door latch to lock door
Double Oven: Opposite oven is in use
Turn off opposite oven. SELF CLEAN will not function if
any other function is on
Lights will not turn on
Oven is in Sabbath mode
Check oven display for Sab. Press CANCEL to remove
Sabbath mode and allow use of lights
Oven is in SELF CLEAN
Check oven icons for SELF CLEAN display. Lights do not
operate in SELF CLEAN
Control Panel is locked
Check oven display for OFF readout. Press and hold
CANCEL button to unlock
Oven will not turn on
Control Panel is locked
Check oven display for OFF readout. Press and hold
CANCEL button to unlock
Oven is not heating
evenly
Pots or pans may be blocking heat
Center all pots and pans when placing in oven to allow
heat to evenly circulate in oven
Oven may require cleaning
When oven is cool, wipe down excess spillage and
splatter. SELF CLEAN oven to remove residue.
Food is too close to heat
Arrange oven racks to allow even heating. Proximity to
top or bottom of oven will increase heat in those areas.
Lots of smoke
Oven has excess spill or splatter
Clean oven. If oven is in SELF CLEAN, smoke is normal.
Racks are hard to move
Rollers or tracks may be dirty
Clean with mild detergent when racks and/or are cool.
Racks may have been left in oven during
SELF CLEAN
Rack may require replacement
Lights do not illuminate
well
Light lenses may be dirty
Clean lenses when oven is cool with water and mild
detergent.
Lightly scrape excess splatter off lenses.