Technical information

Users Manual: DFM19HBV
 2007 Richardson Electronics GmbH
Division A.C.T. Kern
23
Support and Service
Richardson Electronics GmbH, Division A.C.T. Kern from Donaueschingen/Germany is active in
national and international markets. Full application support and service is available. For technical
support or service problems, please contact our service team at:
Richardson Electronics GmbH
Division A.C.T. Kern
Raiffeisenstr. 5
D-78166 Donaueschingen
Germany
Tel: +49 (0)771 / 8300-0
Fax: +49 (0)771 / 8300-80
Email: [e-mail]
Internet: www.actkern.info, www.flatmedic.de
Repairs:
Equipment for repair must be returned in the original shipping carton (postage prepaid) to the above
service address. RMA number and error description must be included. After receipt of the equipment
for repair we will send you an order confirmation and a cost estimate (for repairs after the warranty
period).
For questions about servicing and repairs, please call your contact in our Sales team. There, you will
receive more detailed information about handling service and repair cases.
Product Warranty
In case of defects, please advise Richardson Electronics GmbH according to the aforementioned RMA
Handling Procedures promptly, but no later than 8 days after receipt of goods, or in case of hidden
defects no later than 3 days after discovery. The customer has no right to return the goods without
prior approval from Richardson Electronics GmbH.
If there has been no prior agreement, the warranty-period is 12 months commencing from the invoice
date by Richardson Electronics GmbH.
Richardson Electronics GmbH will not bear costs resulting from re-performance, particularly
infrastructure and transport costs, if the goods have been placed to another location than the place of
delivery. The customer shall choose the lowest-price form of transportation.
Claims for warranty defects shall not exist in cases of:
- improper usage
- modification of the goods by the customer
- using the goods outside its field of application or its electrical specifications
- neglect or misuse of the goods by the customer
- natural wear and tear and damages, defects, reduced output, and changes of conditions or
operation of our goods due to extraneous causes ( e.g. impact, blows, agitation, water,
fire), improper storage, treatment or installation, unusual climatic conditions, special
conditions at receipt or operational conditions at the location of use, or force majeure
- defects due to construction and material deficiencies, when the customer has specified the
construction or the material
- image retention on the LCD-Panel, which is caused by permanent pictures as well as Gap
Mura on the LCD-Panel
If there are any other issues which have not been stated, the current
version of the General Terms and Conditions of Delivery and Payment issued by Richardson
Electronics GmbH should apply.