User`s manual

Appendix
145
Error Messages
Message
Problem
Solution
<ERROR 003002 Upload>
failed to authenticate.
SERVER=<IP address>:<port number>
USER=<user name>
User verification for the FTP server failed. This is probably caused by one of the following:
1. The settings for connection to the FTP server are incorrect.
2. There is a problem on the other party's FTP server.
1. Launch the WebView Livescope manager and open the "Destination" panel in the "Still
image service" tab in "Setup Server Configuration". Then check for errors in the
"Account" and "Password" settings specified in "FTP settings".
2. Open the DOS command prompt window and use the ftp command to check that
connection to the other party's FTP server is possible.
Message
Problem
Solution
<ERROR 003003 Upload>
failed to open the file.
TARGET_FILE=<URL of the upload destination file>
REASON=<reason>
<Additional information>
An attempt to access a file at the upload destination failed. There may be a problem on
the other party's FTP server.
Open the DOS command prompt window and use the ftp command to check that files on
the other party's FTP server can be accessed. If a problem is found with file access,
change the settings on the FTP server.
Message
Problem
Solution
<ERROR 003005 Upload>
failed to update the file.
TARGET_FILE=<URL of the upload destination file>
REASON=<reason>
<Additional information>
An attempt to update a file at the upload destination failed. There may be a problem on
the other party's FTP server.
Open the DOS command prompt window and use the ftp command to check that files on
the other party's FTP server can be updated. If a problem is found with file updating,
change the settings on the FTP server.
Message
Problem
Solution
<ERROR 003004 Upload>
failed to create the file.
TARGET_FILE=<URL of the upload destination file>
REASON=<reason>
<Additional information>
An attempt to create a file on the upload destination failed. There may be a problem on
the other party's FTP server.
Open the DOS command prompt window and use the ftp command to check that files on
the other party's FTP server can be created. If a problem is found with file creation,
change the settings on the FTP server.