User`s manual

144

Message

Problem

Solution

failed to connect to the video capture server.

SERVER=<IP address>:<port number>

PRIVILEGE=<special level{Normal|Upload}>

Connection to the video server failed. There may be a problem on the video server.

Launch the event viewer and check for error messages recorded in the application log.

If an error is recorded, refer to the error message list for the correct solution.

Message

Problem

Solution

failed to get image data from the video capture server.

SERVER=<IP address>:<port number>

Capture of the image data failed. There may be a problem on the video server.

Launch the event viewer and check for error messages recorded in the application log.

If an error is recorded, refer to the error message list for the correct solution.

Message

Problem

Solution

failed to connect to the ftp server.

SERVER=<IP address>:<port number>

Connection to the FTP server failed. This is probably caused by one of the following:

1. The settings for connection to the FTP server are incorrect.

2. There is a problem on the other party's FTP server.

1. Launch the WebView Livescope manager and open the "Destination" panel in the

"Still image service" tab in "Setup Server Configuration". Then check for errors in the

"FTP Host" and "FTP Port" settings specified in "FTP settings".

2. Open the DOS command prompt window and use the ftp command to check that

connection to the other party's FTP server is possible.

3. Upload-related Error Messages