User`s manual
142
Message
Problem
Solution
<ERROR 001001 Dialup>
failed to open the modem port.
ACCESS_POINT=<dial-up connection name>
The modem may not be properly connected or there may be an error in the modem settings.
1. Check that the RS cable is correctly connected between the modem and TA.
2. Check that the RS cable is correctly connected to the COM port on the computer.
3. Open [My Computer] -> [Dial-Up Networking] on the desktop and check that the COM
port used for dial-up connection is set correctly. (In particular, check that there is no
conflict with COM port for the camera.)
Message
Problem
Solution
<ERROR 001004 Dialup>
Remote Access Service is not available on this machine.
The "Remote Access Service" needed for modem and TA control may not be installed.
Use the following procedure to install the "Remote Access Service":
1. Open [Control Panel] -> [Network].
2. Select the "Services" tab.
3. Click the [Add] button to display the "Select Network Service" dialog box.
4. Select "Remote Access Service" from the list of network services and then click [OK].
Message
Problem
Solution
<ERROR 001002 Dialup>
failed to connect to the access point.
ACCESS_POINT=<dial-up connection name>
TEL=<telephone number>
There may be an error in the access point settings or a problem at the access point.
1. Open [My Computer] -> [Dial-Up Networking] on the desktop and check for errors in the
access point settings. (In particular, check for errors in the telephone number setting.)
2. If there are no errors in the settings, there may be a problem at the access point.
Wait a few minutes and then try to reconnect.
Message
Problem
Solution
<ERROR 001003 Dialup>
failed to authenticate.
ACCESS_POINT=<dial-up connection name>
USER=<user name>
User verification at the access point failed. The user name or password setting may be
incorrect.
Launch the WebView Livescope manager and open the "Destination" panel in the "Still
image service" tab in "Setup Server Configuration". Then check for errors in the user
name and password specified in the "Dial-up details" dialog box.
Upload Server Error Messages
1. Errors During Dial-up Connection