User`s manual

Appendix
137
Message
Problem
Solution
Failed to remove WebView Livescope Service Control Manager from
the service database.
A problem may have occurred during camera server uninstallation.
No action is required as the camera server installer will perform the appropriate
processing. However, if an irregular event occurs when the machine is restarted, such as
an error message being displayed, re-install the camera server.
Message
Problem
Solution
The TPC port<port number> is not available.
(Eg. The TPC port(65311) is not available.)
The TCP port number used by the server is being used by another program.
1. Launch the WebView Livescope manager, select the "Port Number" tab in the
"Connection Setting" setup screen in the "Setup Server Configuration" and change
the port number setting.
2. If step 1 does not resolve the problem, re-install the camera server.
Message
Problem
Solution
Log file<file name> open error.
(Eg. Log file(C:\Program Files\Canon\WebView\Sys\log\http.log) open error.)
The log file cannot be created. This is probably caused by one of the following:
1. There is no longer sufficient disk space.
2. The log file or log file folder is write-protected.
3. Another program is accessing the log file.
Restart the machine. If the same message is recorded in the event log after the restart,
try the following measures:
1. Check the remaining disk space. If there is insufficient free disk space, delete some
unwanted files.
2. Check the directory permissions for the log file and log file folder and remove any write
protection.
3. If you do not want to change the directory permissions, launch the WebView Livescope
manager, select the "Access Log" tab in the "Log" setup screen in the "Setup Server
Configuration" and change the "Directory" setting.
Message
Problem
Solution
Log file<file name> write error.
(Eg. Log file(C:\Program Files\Canon\WebView\Sys\log\http.log) write error.)
The log file cannot be created. This is probably caused by one of the following:
1. There is no longer sufficient disk space.
2. The log file or log file folder is folder is write-protected.
3. Another program is accessing the log file.
Restart the machine. If the same message is recorded in the event log after the restart,
try the following measures:
1. Check the remaining disk space. If there is insufficient free disk space, delete some
unwanted files.
2. Check the directory permissions for the log file and log file folder and remove any write
protection.
3. If you do not want to change the directory permissions, launch the WebView Livescope
manager, select the "Access Log" tab in the "Log" setup screen in the "Setup Server
Configuration" and change the "Directory" setting.
Error Messages