User`s manual

Appendix
133
The helper viewer won't launch.
Camera server
● Check that the MIME type settings for the helper viewer in the web server are specified cor-
rectly (see P.98).
● Check that the server wvh file is coded correctly (see P.99).
Viewer
● Check that the viewer has been installed correctly (see P.21).
The server load is at 100%.
Camera server
● If you are using an Osprey-100 video capture board and have selected streaming capture,
images are transmitted with maximum efficiency but the load on the server is increased and can
adversely affect other processes. If this is occurring, use frame capture mode or reduce the
transmission frame rate.
The results of access log analysis are not displayed correctly.
Camera server
● There may be a problem with the working data created by access log analysis tool. Use the
access log analysis settings to delete the damaged working data and then restart your web
browser (see P.73).
I am using the version 3.10 helper viewer to connect to an older version of the camera
server.
● The version 3.10 helper viewer can be connected to an older version of the camera server, but
the following restrictions then apply:
- If you are connecting to a version 1.x, version 2.0 or VB101, panorama images cannot be
displayed. However, the panorama window can be used to control the camera.
- If you are connecting to version 2.0, the version 2.0 preset function cannot be used by the
version 3.10 helper. However, you can switch cameras.
I am using an old version of the helper viewer to connect to the version 3.10 camera
server.
● Old versions of the helper viewer can be connected to the WebView version 3.10 server, but the
following restrictions then apply:
- The version 1.0 helper cannot use the preset function, camera selection function or panorama
function.
- The version 2.0 helper cannot use the preset function or panorama function.
The message "Failed to connect" appears when you try to connect to the camera
server with WebView manager.
● When the connection is from a remote, check that the host name and port number are correct.
● When the connection is over a camera server machine, check that the network settings for the
machine are correct.
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