User's Manual
Table Of Contents
- Introduction
- Contents
- How to Read This Document
- Top Page of the Camera
- Chapter 1 Detailed Settings
- Setting Menu
- Accessing the Setting Menu
- Setting the Administrator Password, LAN, IPv6, DNS, etc. (Network)
- Setting the Date and Time (Date and Time)
- Setting the Camera Control and External Device Name (Camera)
- Setting the Image Size, Quality and Frame Rate (Video)
- Setting HTTP/FTP Upload and E-mail Notification (Upload)
- Setting the Image Server, Audio Server and HTTP Server (Server)
- Setting the Image Buffer, Motion Detection, Audio Playback and Interval Timer (Event)
- Setting User Access Privileges (Access Control)
- IPsec Settings (IPsec)
- Setting the Items Requiring Rebooting (Reboot Item)
- Viewing Event Logs and Current Settings, and Performing Maintenance (Maintenance)
- Chapter 2 VBAdmin Tools
- Chapter 3 VB-C60 Viewer
- Chapter 4 Creating Web Pages for Video Distribution
- Chapter 5 Appendix

5-5
Troubleshooting
Appendix
Video is not displayed
z If you want to improve the video quality, refer to "Setting the Image Size, Quality and
Frame Rate (Video)" (P.1-22) in "Chapter 1 Detailed Settings" to change the settings to
adjust the quality.
z Up to 30 viewers can access the camera at the same time. If this limit has been
exceeded, video is not displayed and a message appears.
There is no audio
z If there is no audio, check the audio server settings of the camera and also check the
sound and audio device settings of the PC.
z If you are using Admin Viewer with the Administrator authorities, check if the camera is
connected to RM-series Viewer or other viewer that lets the Administrator use audio.
z Audio cannot be used if you are using a proxy server.
Stream recording cannot be used
z Stream recording cannot be used if HTTP or FTP upload is selected for [Upload] in the
[Upload] menu. To use stream recording, set [Upload Disabled] under [Upload] ( P. 1 -
24).
The camera cannot be controlled
z If you connect to Admin Viewer as an Administrator, you will have an exclusive
possession of the camera control privileges. If you connect to Admin Viewer as an
authorized user, you cannot control the camera unless the current Administrator releases
the camera control privileges. Contact your Administrator ( P. 3-3).
The viewer gets disconnected
z Check the network and PC for abnormality.
z Reboot the PC and connect again.
You forgot your password
z You can initialize all settings of the camera, except for the date and time, using the reset
switch ( P. 5-21). The Administrator password required for initialization is "VB-C60."
Note, however, that network settings such as the IP address and subnet mask will be
initialized and must be set again.