S830D QSG.
S830D QSG.book Page ii Monday, April 29, 2002 4:30 PM Canon S830D Photo Printer Quick Start Guide. Copyright This guide is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this guide may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc. © 2002 Canon U.S.A., Inc. Disclaimer The purpose of this guide is to aid end users by summarizing pertinent information about your Canon S830D Photo Printer.
S830D QSG.book Page iii Monday, April 29, 2002 4:30 PM Contents Chapter 1: Basic Printing What Is a Printer Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the S830D Photo Printer for Use . . . . . . . . . . . . . . . . . . . Using Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Driver Options . . . . . . . . . . . . . . . . . . .
S830D QSG.book Page iv Monday, April 29, 2002 4:30 PM Contents Chapter 6: Troubleshooting Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Customer Care Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Appendix Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Registering Your Canon Product . . .
S830D QSG.book Page 1 Monday, April 29, 2002 4:30 PM Chapter 1: Basic Printing Congratulations on purchasing your new Canon® S830D Photo Printer! This chapter describes basic features of your S830D Photo Printer and provides instructions on how to set up and print documents and photographs.
S830D QSG.book Page 2 Monday, April 29, 2002 4:30 PM Basic Printing Selecting the S830D Photo Printer for Use If the S830D is the only printer connected to your computer, it will automatically be used every time you print. However, if your computer has access to multiple printers, you can set the S830D as the default (main) printer. To set the S830D as the default printer in Windows®: 1. Click Start, then: • Windows XP: Select Control Panel, then Printers and Other Hardware, then Printers and Faxes.
S830D QSG.book Page 3 Monday, April 29, 2002 4:30 PM Basic Printing Caring for Your Photographs The Canon S830D Photo Printer will generate spectacular results for printing photographs, especially when used with Canon specialty media. All images are susceptible to fading over time, but proper care of prints made from your S830D Photo Printer will ensure that print quality lasts long into the future. Many environmental factors can impact how long a printout will last before noticeable image fading occurs.
S830D QSG.
S830D QSG.book Page 5 Monday, April 29, 2002 4:30 PM Basic Printing Printing on Thick Paper Load Limit and Paper Thickness Lever Position Media Type Sheet Feeder Load Limit Paper Thickness Lever Position Photo Paper Plus Glossy 1 sheet Left Matte Photo Paper 10 sheets Left Plain paper 100 sheets (17 lb.
S830D QSG.book Page 6 Monday, April 29, 2002 4:30 PM Basic Printing Loading Media into the S830D Follow these instructions and tips for loading media into the printer. • To prevent paper jams, always fan the sheets and align the edges before you • • • • • load them into the printer. Handle media carefully by its edges. Never touch the print surface (the glossy or brighter white side of the sheets). Dirt or fingerprints on the print surface will adversely affect print quality.
S830D QSG.book Page 7 Monday, April 29, 2002 4:30 PM Basic Printing Cancelling a Print Job You can cancel a print job in progress in several ways: RESUME/CANCEL button To cancel a print job using the printer button: After a print job has started, press the RESUME/CANCEL button on the printer. The print job will be cancelled. To cancel a print job using the BJ Status Monitor: Click Cancel Printing after the print job has started. The print job will be cancelled and the paper ejected.
S830D QSG.book Page 8 Monday, April 29, 2002 4:30 PM Basic Printing Setting Driver Options The S830D printer driver can be customized to give you the best quality output. This topic describes the main options. For more options, see the S830D User’s Guide on the Setup Software & User’s Guide CD-ROM. Print Mode Your S830D Photo Printer offers the following modes of operation. Each mode adjusts the driver settings for the type of project you are printing.
S830D QSG.book Page 9 Monday, April 29, 2002 4:30 PM Basic Printing To set the print mode in Windows: 1. From an application File menu, select Print. 2. Make sure Canon S830D is the selected printer, then click Properties. 3. On the Main tab, click the Print Quality that best describes your print job, then click OK. To set the print mode in Mac OS: 1. From a Macintosh application File menu, select Print. 2. Select the Print Mode from the drop-down menu that best describes your print job.
S830D QSG.book Page 10 Monday, April 29, 2002 4:30 PM Basic Printing Printer Paper Size The page size used by the printer. This defaults to match the Page Size. However, a different printer paper size can be selected if a Printing Type other than normal is selected (see below). Printing Type Defaults to Normal-size Printing. Click the drop-down arrow to select one of these Printing Types: Fit-to-Page Printing This option automatically rescales the image to fit into a specified page size.
S830D QSG.book Page 11 Monday, April 29, 2002 4:30 PM Basic Printing To change the page setup in Mac OS: 1. Make sure that S830D is the selected printer (from the Apple menu, select Chooser, then S830D). 2. From an application File menu, click Page Setup. The Page Setup dialog box will open. 3. From this dialog box, you can change the following: • Select a paper size from the Paper Size drop-down list. (If printing a banner, click the Banner Printing checkbox, then follow the on-screen instructions.
S830D QSG.book Page 12 Monday, April 29, 2002 4:30 PM Basic Printing 4. From the Options dialog box, you can enter or change the following: • Under Layout, click the drop-down arrow to change the number of pages to print on a sheet (from 1 Page up to 16 Pages). • If the page layout is other than 1 Page, you can select a different Page Order specific to the selected page layout. • If the page layout is other than 1 Page/Sheet Printing, you can also select whether to print a Border around each page.
S830D QSG.book Page 13 Monday, April 29, 2002 4:30 PM Chapter 2: Advanced Print Features This chapter provides information on how to use the S830D Photo Printer options to enhance printed color images.
S830D QSG.book Page 14 Monday, April 29, 2002 4:30 PM Advanced Print Features Optimizing Color Photographs For realistic color reproduction, use the Photo Optimizer PRO feature. Photo Optimizer PRO adjusts color automatically if the original image color is unsatisfactory. To optimize color photographs in Windows: 1. From an application File menu, select Print. 2. Make sure Canon S830D is the selected printer, then click Properties. 3. On the Effects tab, click the Photo Optimizer PRO checkbox.
S830D QSG.book Page 15 Monday, April 29, 2002 4:30 PM Advanced Print Features Using the Vivid Photo Option Vivid Photo intensifies background colors for fields, trees, oceans and skies, while maintaining natural skin tones for any people in the images. To use Vivid Photo in Windows: Open the Properties dialog box, click the Effects tab, and then click the Vivid Photo checkbox.
S830D QSG.book Page 16 Monday, April 29, 2002 4:30 PM Advanced Print Features Adjusting Print Quality Features that affect the appearance and quality of your printed photos and documents can be controlled with the printer driver. To adjust image quality in Windows: 1. From an application File menu, select Print. 2. Make sure that Canon S830D is the selected printer, then click Properties. 3. On the Main tab, under Print Quality, select Custom, then click Set. 4. Slide the Quality slide bar to Fine. 5.
S830D QSG.book Page 17 Monday, April 29, 2002 4:30 PM Advanced Print Features Adjusting Color Balance, Brightness and Saturation You can enhance color printing by adjusting the color balance, output style (saturation) and brightness. To adjust color settings in Windows: 1. From an application File menu, select Print. 2. With Canon S830D as the selected printer, click Properties. To print in black only, check the Grayscale Printing box on the Main tab.
S830D QSG.book Page 18 Monday, April 29, 2002 4:30 PM Advanced Print Features 7. Under Print Type, select Photo when printing photographs. This allows for a wider range of tones. Set to Graphic when printing graphic images for crisper, cleaner graphic images. 8. Select a Brightness setting to determine how light or dark the image will appear when printed. 9. When done, click OK. To adjust color settings in Mac OS: 1. From a Mac application, select File, then Print. 2.
S830D QSG.book Page 19 Monday, April 29, 2002 4:30 PM Advanced Print Features Saving and Recalling Driver Settings You can assign a name to a combination of driver settings and recall them for future use. To save driver settings in Windows: 1. From an application File menu, select Print. 2. With Canon S830D as the selected printer, click Properties. 3. Make the desired printer driver setting changes. 4. Without exiting the Properties dialog box, select the Profiles tab. 5.
S830D QSG.book Page 20 Monday, April 29, 2002 4:30 PM Advanced Print Features To recall driver settings in Windows: 1. From an application File menu, select Print. 2. With Canon S830D as the selected printer, click Properties. 3. Select the Profiles tab. 4. Highlight the saved setting profile you want to use. 5. Click Retrieve from Profiles, then click OK to confirm the profile change. The profile settings will become active. 6. Click OK again to close the Properties dialog box.
S830D QSG.book Page 21 Monday, April 29, 2002 4:30 PM Chapter 3: Printing Without a Computer This chapter describes how to use the printer without the computer to print photos taken with a digital camera.
S830D QSG.book Page 22 Monday, April 29, 2002 4:30 PM Printing Without a Computer Operation Panel Names and Functions Shown below is the operations panel found on the printer. Become familiar with various functions of the panel so you can prepare your photo for printing. A) Last When printing a range of continuous photo frames, specify the number of the last photo. For specified frame printing, specify the number of the photo to be printed.
S830D QSG.book Page 23 Monday, April 29, 2002 4:30 PM Printing Without a Computer I) Cursor buttons Press these buttons when setting various items. J) Print button Press this button to start printing or to apply the maintenance setting. K) Cursor The cursor’s position indicates which setting will be changed. L) Copies Specify the number of copies to be printed. M) Mode button Press this button to switch the print mode. See “Printing Photos” on page 27.
S830D QSG.book Page 24 Monday, April 29, 2002 4:30 PM Printing Without a Computer Using a Memory Card This section describes how to insert a memory card and print photos directly from the memory card. To use a digital camera, see “Using a Digital Camera” on page 26 or refer to the Bubble Jet Direct Reference Manual.
S830D QSG.book Page 25 Monday, April 29, 2002 4:30 PM Printing Without a Computer To use a memory card: The following procedure is different if you are using a memory card when the printer is connected to the computer. See the S830D User’s Guide on the Setup Software & User’s Guide CD-ROM. 1. Turn on the printer. 2. Insert the memory card into the PC card adapter. 3. Insert the PC card adapter into the card slot all the way. The indicator lamp will light and the mark will display.
S830D QSG.book Page 26 Monday, April 29, 2002 4:30 PM Printing Without a Computer Using a Digital Camera You can print photos directly by connecting a compatible Canon digital camera that has a direct printing function. If you connect the digital camera with a provided direct interface cable, perform the print operations from the digital camera. For more information, refer to the Bubble Jet Direct Reference Guide.
S830D QSG.book Page 27 Monday, April 29, 2002 4:30 PM Printing Without a Computer 4. The (camera) mark appears. • The setting for communicating with this printer differs depending on the camera that you use. Refer to the instructions that come with the digital camera or the Bubble Jet Direct Reference Guide. • When printing photos from the digital camera, you will not be able to use the Operation Panel.
S830D QSG.book Page 28 Monday, April 29, 2002 4:30 PM Printing Without a Computer 3. Set the paper type and the layout. See “Print Options” on page 28. 4. Load paper into the printer, and press the Print button. To stop printing: Print button • Press the Cancel button on the Operation Panel. Cancel button Print Options After you’ve selected the printing mode, you can set the type of paper and layout to be used in printing, the number of print copies, photo correction, quality and dated printing.
S830D QSG.book Page 29 Monday, April 29, 2002 4:30 PM Printing Without a Computer Setting the Media Type You can select from the following media: Operation Panel Display Media Name and Size [A] Photo Paper Pro 4" x 6" [B] Photo Paper Plus Glossy 4" x 6" [C] Photo Paper Pro Perforated 4" x 6" [D] Photo Paper Pro Letter [E] Photo Paper Pro A4 [F] Plain Paper Letter [G] Plain Paper A4 To set the media type: 1. Press the Mode button to select the desired print mode. 2.
S830D QSG.book Page 30 Monday, April 29, 2002 4:30 PM Printing Without a Computer To set the print layout: 1. Press the Mode button to select the desired print mode. 2. Move the (up) or (cursor) to Layout by pressing the (down) button. 3. Select the layout by pressing the or (left) (right) button. • Select to print a borderless photo. • Select to print a bordered photo. Setting the Print Quality You can set the print quality to be high or low. To set the print quality: 1.
S830D QSG.book Page 31 Monday, April 29, 2002 4:30 PM Printing Without a Computer Adjusting Photos This function automatically corrects photos before printing them. • If you’re printing images that support the Exif 2.2 standard, the images will be corrected automatically. • When image correction is performed, printing may take longer. • Results may vary depending on the photo. To adjust photos: 1. Press the Mode button to select the desired print mode. 2.
S830D QSG.book Page 32 Monday, April 29, 2002 4:30 PM Printing Without a Computer Maintenance Procedures for Direct Printing Printing a Nozzle Check Pattern You can print a nozzle check pattern by pressing the RESUME/CANCEL button of the printer. 1. Make sure the printer is on. 2. Load letter size paper. 3. Keep the RESUME/CANCEL button pressed down, and release it when the power lamp blinks twice. To print a nozzle check pattern: 1. Make sure the printer is on. 2. Load letter size paper. 3.
S830D QSG.book Page 33 Monday, April 29, 2002 4:30 PM Printing Without a Computer Cleaning the Print Head You can perform print head cleaning by making sure the printer is on, then keeping the RESUME/CANCEL button pressed down. Release it when the power lamp blinks once. To clean the print head from the Operation Panel: 1. Press the Maintenance button. The icon appears in Required Sheets. 2. Press the The (right) button twice. icon is displayed. 3. Press the Print button. Print head cleaning starts.
S830D QSG.book Page 34 Monday, April 29, 2002 4:30 PM Printing Without a Computer Using the Memory Card Utility You’ll need your computer to use the Memory Card Utility. Use this utility to change the settings when you insert a memory card or to change the read/write mode of the card slot. Normally, the Memory Card Utility starts automatically when you insert a memory card. To start it manually, follow the instructions below.
S830D QSG.book Page 35 Monday, April 29, 2002 4:30 PM Printing Without a Computer To use the Memory Card Utility in Windows: Double-click the icon on the right side of the task bar. The Memory Card Utility will appear, allowing you to select among these options: View card contents in Explorer: Displays a list of the files stored on the memory card within Windows Explorer.
S830D QSG.book Page 36 Monday, April 29, 2002 4:30 PM Printing Without a Computer To use the Memory Card Utility in Mac OS: In the Apple menu, select BJ Utility. The BJ Utility will appear, allowing you to select among these options: Start an application: Starts an application. Depending on the application, the contents of the memory card may be displayed.
S830D QSG.book Page 37 Monday, April 29, 2002 4:30 PM Printing Without a Computer Setting the Application to be Started This section applies to all versions of the Windows operating system except Windows XP. Set the application to be started whenever a memory card is inserted or Start an application is clicked. To set the application to be started in Windows: 1. Open the Memory Card Startup Utility, and then click Auto-Start Properties. The Auto-Start Properties dialog box will appear. 2.
S830D QSG.book Page 38 Monday, April 29, 2002 4:30 PM Printing Without a Computer To set the application to be started in Mac OS: 1. Open the BJ Utility, and click Autostart Properties. The Auto-Start Properties dialog box will appear. 2. Specify Start Settings: • Start the appropriate application: When you select this option, the system automatically identifies the type of data stored in the memory card and starts the appropriate application.
S830D QSG.book Page 39 Monday, April 29, 2002 4:30 PM Chapter 4: Printing Maintenance This chapter provides information on how to care for the ink delivery system for your Canon S830D Photo Printer. The following topics are addressed: • Monitoring Ink Levels • Replacing Ink Tanks • Aligning the Print Head • Printing a Nozzle Check Pattern • Cleaning the Print Head Monitoring Ink Levels The print driver allows you to monitor the level of ink in each ink tank. To monitor ink levels in Windows: 1.
S830D QSG.book Page 40 Monday, April 29, 2002 4:30 PM Printing Maintenance 3. Select the Maintenance tab, then click Start Status Monitor. The BJ Status Monitor window will appear. The ink panel displays the ink levels for each tank. The following icons appear when an ink tank is low or has run out of ink: Ink low. Replace ink tank as soon as possible. Ink out. Replace ink tank immediately. 4.
S830D QSG.book Page 41 Monday, April 29, 2002 4:30 PM Printing Maintenance Replacing Ink Tanks Follow these steps to replace an empty ink tank. 1. Turn on the printer, then open the front cover. The print head holder will automatically move to the center. 2. Press the tab on the front of the ink tank, then remove and discard the empty tank. 3. Remove the new ink tank from its package. Pull the orange tape up, remove the wrapper and twist off the orange protective cap.
S830D QSG.book Page 42 Monday, April 29, 2002 4:30 PM Printing Maintenance 4. From the Maintenance tab, click the Print Head Alignment button. 5. When prompted to print an alignment test page, click OK. 6. If the pattern printed successfully, click Yes. 7. Compare the different patterns for each color on the printout. Notice that most patterns have vertical lines, but some in the middle look smooth and uniform. 8.
S830D QSG.book Page 43 Monday, April 29, 2002 4:30 PM Printing Maintenance 4. Select Test Print from the pull-down menu, and click the Print Head Alignment button. 5. When prompted to print an alignment test page, click OK. 6. Compare the different patterns for each color on the printout. Notice that most patterns have vertical lines, but some in the middle look smooth and uniform. 7.
S830D QSG.book Page 44 Monday, April 29, 2002 4:30 PM Printing Maintenance 3. Right-click the Canon S830D printer icon and select Properties. 4. Click the Maintenance tab, then click the Nozzle Check button. 5. Read the messages, then click OK. The nozzle test pattern will print. 6. Check the nozzle check pattern. • If the lines in the first pattern are broken, the print head must be cleaned. See “Cleaning the Print Head” on page 45.
S830D QSG.book Page 45 Monday, April 29, 2002 4:30 PM Printing Maintenance 6. Check the nozzle check pattern. If the lines in the first pattern are broken, the print head must be cleaned. See “Cleaning the Print Head” for instructions. If the vertical lines in the second pattern stand out, the print head position must be adjusted. See “Aligning the Print Head” on page 41 for instructions.
S830D QSG.book Page 46 Monday, April 29, 2002 4:30 PM Printing Maintenance 6. Print a nozzle check pattern to check the results of the print head cleaning. See “Printing a Nozzle Check Pattern” on page 43 for instructions. 7. If there is no change after cleaning, check the amount of ink remaining. If an ink tank is empty, replace it. See “Monitoring Ink Levels” on page 39 for instructions on how to check ink tank levels. To clean the print head in Mac OS: 1. Make sure the printer is on. 2.
S830D QSG.book Page 47 Monday, April 29, 2002 4:30 PM Chapter 5: Using Your Photo Applications Several photo applications come with your Canon S830D that make it easy to organize, view, manipulate and print color photographs. • Easy-PhotoPrint for Windows, which supports Exif 2.2, the new worldwide • • • standard for digital images, can be used to select, trim and lay out your photos before printing. Easy-PhotoPrint can be used as a stand-alone application, or with ZoomBrowser EX version 3.3 or later.
S830D QSG.book Page 48 Monday, April 29, 2002 4:30 PM Using Your Photo Applications Installing the Photo Applications To install Easy-PhotoPrint, ZoomBrowser EX, PhotoRecord and PhotoStitch in Windows: 1. Close any open applications. 2. Insert the Setup Software & User’s Guide CD-ROM in the CD-ROM drive. The installation screen will appear. If the setup program does not run automatically, click Cancel, then Exit. Then, from your program start menu, click Start, then Run, then type D:\setup.
S830D QSG.book Page 49 Monday, April 29, 2002 4:30 PM Using Your Photo Applications Using the Photo Applications Viewing Images with Easy-PhotoPrint, ZoomBrowser EX and ImageBrowser You can use ZoomBrowser EX (Windows) or ImageBrowser (Mac OS) to view or organize digital images stored on your computer, or to view and copy from other sources, such as digital cameras, scanners, Zip® disks or CD-ROMs.
S830D QSG.book Page 50 Monday, April 29, 2002 4:30 PM Using Your Photo Applications To open ImageBrowser in Mac OS: 1. Make sure the images you want to view are on your hard drive or other accessible media. 2. Double-click the Canon ImageBrowser 3. From this window you can: Navigate through available files from the panel on the left. View thumbnail images in a folder in the panel on the right. Organize or delete files.
S830D QSG.book Page 51 Monday, April 29, 2002 4:30 PM Using Your Photo Applications Using Easy-PhotoPrint for Windows Easy-PhotoPrint is a software application that lets you lay out and trim your photo-size or index pictures with the click of a mouse. With Easy-PhotoPrint, you can specify different paper type settings for different printouts. When your photo layout is complete, you can print and display your high-quality photos. To use Easy-PhotoPrint: 1.
S830D QSG.book Page 52 Monday, April 29, 2002 4:30 PM Using Your Photo Applications To trim an image using Easy-PhotoPrint: 1. Select the image you want to trim. 2. Click Trimming. The image will preview. 3. Adjust the position of the cropping area around the image. 4. When satisfied, click OK. Using PhotoRecord for Windows PhotoRecord is a software application that lets you create fun and unique photo albums with the click of your mouse.
S830D QSG.book Page 53 Monday, April 29, 2002 4:30 PM Using Your Photo Applications Merging Multiple Images with PhotoStitch With PhotoStitch, you can merge images in horizontal or vertical sequences, or “stitch” together digital photos or image documents that have been shot or scanned in sections. You can also use PhotoStitch to assemble a series of overlapping images into a seamless panoramic view. To merge images in Windows: 1.
S830D QSG.book Page 54 Monday, April 29, 2002 4:30 PM Using Your Photo Applications 3. From the Edit menu, click PhotoStitch. The PhotoStitch utility will appear. 4. Follow the on-screen instructions to arrange, stitch, rotate, enlarge or reduce your image. 5. Once an image is saved, you can preview and/or print it. For a full description of all features and options available, click the icon to view the online help, or consult the Photo Application Guide on your CD-ROM.
S830D QSG.book Page 55 Monday, April 29, 2002 4:30 PM Using Your Photo Applications To load Photo Paper Pro for Borderless Printing 4" x 6": 1. Set the paper thickness lever to the left. Paper thickness lever 2. Slide the paper guide completely to the left. 3. With the glossy side facing up, insert a sheet of borderless paper into the paper rest. 4. Slide the paper guide right to the edge of the paper. You can load up to 20 sheets of Canon Photo Paper Pro for Borderless Printing 4" x 6" at a time.
S830D QSG.book Page 56 Monday, April 29, 2002 4:30 PM Using Your Photo Applications clipping checkbox, PhotoRecord automatically resizes and clips the photos to fit the specified photo size. 9. Click Finish. The photo will be automatically positioned to fit the paper settings. Click Print to start printing. In PhotoRecord, page backgrounds and photo frames are not available when using the Borderless print (Tiled photo) mode.
S830D QSG.book Page 57 Monday, April 29, 2002 4:30 PM Chapter 6: Troubleshooting Tips for Troubleshooting Troubleshooting usually falls into one of the following categories: Printed Output The printed output is not coming out as expected. Installation The printer driver will not install properly. Printer Hardware The printer is not working or not working as expected.
S830D QSG.book Page 58 Monday, April 29, 2002 4:30 PM Troubleshooting Troubleshooting Printed Output Problem Poor print quality Printout and screen image colors appear differently 58 Possible Cause Try This Print head clogged Verify that your print head is working properly by printing a Nozzle Check Pattern. See “Printing a Nozzle Check Pattern” on page 43. Try cleaning the print head. See “Cleaning the Print Head” on page 45. If you do not see any improvements, try print head cleaning three times.
S830D QSG.book Page 59 Monday, April 29, 2002 4:30 PM Troubleshooting Problem Possible Cause Banding appears on printed image Print head needs to be aligned Perform print head alignment. See “Aligning the Print Head” on page 41. Print head nozzles clogged Verify that your print head is working properly by printing a Nozzle Check Pattern. See “Printing a Nozzle Check Pattern” on page 43. Then try cleaning the print head. See “Cleaning the Print Head” on page 45.
S830D QSG.book Page 60 Monday, April 29, 2002 4:30 PM Troubleshooting Troubleshooting Installation Problem Cannot install the printer driver Possible Cause Try This Procedure followed incorrectly See “Installing the Printer Driver” on page 71, or see the S830D User’s Guide on the Setup Software & User’s Guide CD-ROM for more information.
S830D QSG.book Page 61 Monday, April 29, 2002 4:30 PM Troubleshooting Problem Cannot install the printer driver (continued) Possible Cause CD-ROM drive not working properly Try This WINDOWS Use My Computer to confirm that the CD-ROM is operating normally: 1. For Windows XP: Click Start, then My Computer, then right-click the CD-ROM drive, then choose Explore from the drop-down menu.
S830D QSG.book Page 62 Monday, April 29, 2002 4:30 PM Troubleshooting Troubleshooting Printer Hardware Problem Paper feeds incorrectly Possible Cause Paper jammed during automatic feed Try This Gently pull the jammed paper out of the sheet feeder slot or the paper output slot, whichever is easier. If the paper will not pull out of the printer easily, do not force it. If the paper tears and some of it is left in the printer, turn the printer off, open the front cover, and remove the pieces of paper.
S830D QSG.book Page 63 Monday, April 29, 2002 4:30 PM Troubleshooting Problem Printer will not print Possible Cause Try This Application error If this occurs in a specific application, try printing from another application or contact the software manufacturer. Previous print job in queue Delete any existing print jobs in the printer queue. WINDOWS XP 1. To delete the print job from the printer queue, click Start, then Control Panel, then Printers and Other Hardware, then Printers and Faxes. 2.
S830D QSG.book Page 64 Monday, April 29, 2002 4:30 PM Troubleshooting Problem Printer is not responding Possible Cause Try This Power cable is not securely connected Verify that the power cable is securely connected to the printer and plugged into a working outlet. Printer is not turned on or is not ready Verify that the POWER lamp is on and glowing a steady green. If the light is off, press the POWER button.
S830D QSG.book Page 65 Monday, April 29, 2002 4:30 PM Troubleshooting Problem Printing is slow Possible Cause Try This Incorrect printer driver settings Altering driver settings may improve print speed. For example, draft mode is faster than normal mode, but the quality of the print is lower. See “Setting Driver Options” on page 8 on for selecting the optimum print mode for a print job. Computer resources are low or not enough memory You may not have enough memory (RAM) on your computer.
S830D QSG.book Page 66 Monday, April 29, 2002 4:30 PM Troubleshooting Handling Error Messages Problem Printer does not print 66 Possible Cause Try This When an error occurs, the POWER lamp blinks. Count the number of orange blinks between each green blink to identify the problem: Printer blinks green When the lamp blinks green, the printer is warming up or is receiving print data from the computer. This is not an error condition.
S830D QSG.book Page 67 Monday, April 29, 2002 4:30 PM Troubleshooting Problem Low ink alert displays in the BJ Print Monitor Possible Cause Try This One or more of the ink tanks is low When Backgrounding is turned on, you can confirm the low ink alert in the BJ Print Monitor. (See “Monitoring Ink Levels” on page 39.) After the alert displays, you can continue printing for a short time, but have a replacement ready to install. WINDOWS The low ink alert displays in the BJ Status Monitor.
S830D QSG.book Page 68 Monday, April 29, 2002 4:30 PM Troubleshooting Handling Error Messages While Using the Operation Panel If an error number is displayed on the Operation Panel, correct the error according to the procedure below. If the display or buttons on the Operation Panel are not operating properly, even though an error is not displayed, turn off the printer, unplug the power cord, and then turn on the printer again. The color of the ink tank affected by the error can be checked in Media Type.
S830D QSG.book Page 69 Monday, April 29, 2002 4:30 PM Troubleshooting Error Number Problem Try This 401 Front cover is open Close the front cover to start printing. 402 Print head is not attached Attach the print head. If the print head is attached, remove the print head, make sure that the contact sections are clean, and then reattach the print head. Time Out is activated during communication with the digital camera Remove the connected cable to reset the error.
S830D QSG.book Page 70 Monday, April 29, 2002 4:30 PM Troubleshooting Customer Care Center Canon offers a full range of customer technical support* options: • For e-mail support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.
S830D QSG.book Page 71 Monday, April 29, 2002 4:30 PM Appendix The following topics are included in this appendix: • Installing the Printer Driver • Uninstalling the Printer Driver • Registering Your Canon Product • Safety Information • Regulatory Information • Product Specifications • Limited Warranty—U.S.
S830D QSG.book Page 72 Monday, April 29, 2002 4:30 PM Appendix 4. Read the License Agreement, then click Yes if you agree. If a message prompts you to restart Windows, remove the CD-ROM, then click OK. After the computer restarts, re-insert the CD-ROM and continue. 5. When the main menu appears, make sure that the Printer Driver is selected, then click Install. The printer driver will load automatically. 6. When prompted, turn on the printer so the printer port (connection) can be automatically detected.
S830D QSG.book Page 73 Monday, April 29, 2002 4:30 PM Appendix 7. Read the License Agreement, then click Accept if you agree. 8. Click Install. The the printer driver will load automatically. If a “No other applications can be running...” message displays, click Continue. 9. When the installation has completed, click Restart. 10. After the computer restarts, turn on your printer, select the Apple menu, then Chooser. 11. Click the S830D icon in the Chooser.
S830D QSG.book Page 74 Monday, April 29, 2002 4:30 PM Appendix Registering Your Canon Product To register your Canon product: Visit www.registercanon.com and follow the on-screen instructions. Safety Information Warnings and Cautions This guide uses the following icons to indicate situations that could cause damage or injury: Always follow the instructions provided in Warnings to prevent potential serious personal injury or death as a result of careless operation of the equipment.
S830D QSG.book Page 75 Monday, April 29, 2002 4:30 PM Appendix Power Supply Never attempt to plug the power cord into a power outlet when your hands are wet. To avoid electric shock, make sure that your hands are dry. • Always push the plug completely into the power outlet. A loose or poorly connected plug could cause a fire or electric shock. Never cut, modify, stretch, bend, or twist the power cord, or never place heavy objects on the power cord.
S830D QSG.book Page 76 Monday, April 29, 2002 4:30 PM Appendix Never place anything on top of the printer, especially metal objects (paper clips, staples, etc.), or containers with flammable solvents (alcohol, thinners, etc.) Objects falling into the printer could cause a fire or electric shock. If any foreign object, especially a piece of metal or liquid, falls into the printer, immediately press the POWER button to turn off the printer, unplug the power cord, then call the Customer Care Center.
S830D QSG.book Page 77 Monday, April 29, 2002 4:30 PM Appendix Do not make any changes or modifications to the equipment unless otherwise specified in the guide. Should such changes or modifications be made, you could be required to stop operation of the equipment. Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules. Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A.
S830D QSG.book Page 78 Monday, April 29, 2002 4:30 PM Appendix Weight: Feed method: Sheet feeder capacity (maximum): Plain paper (17 lb.
S830D QSG.
S830D QSG.book Page 80 Monday, April 29, 2002 4:30 PM Appendix Canon offers a full range of customer technical support* options: • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.
S830D QSG.book Page 81 Monday, April 29, 2002 4:30 PM Index A D adjusting brightness................................................. 17 color balance ............................................. 17 color saturation.......................................... 17 colors in photographs ................................. 14 print quality..........................................14, 16 advanced print features ................................. 13 aligning the print head...................................
S830D QSG.book Page 82 Monday, April 29, 2002 4:30 PM Index G N Graphic print mode .......................................... 8 nozzle check pattern, printing ................... 32, 43 H O High print mode .............................................. 8 online product registration.............................. 74 Operation Panel camera mark .............................................. 27 Cancel button ............................................. 23 Copies ........................................
S830D QSG.book Page 83 Monday, April 29, 2002 4:30 PM Index photographs caring for .....................................................3 optimizing color in ...................................... 14 printing from a memory card ........................ 27 prolonging life of ...........................................3 special paper for ...........................................4 PhotoRecord installing .................................................. 48 using .............................................
S830D QSG.book Page 84 Monday, April 29, 2002 4:30 PM Index V viewing images ............................................. 49 Vivid Photo ................................................... 15 W warranty ...................................................... 78 Z ZoomBrowser EX ........................................... 48 installing ................................................... 47 using ........................................................ 49 viewing photos ....................................
